Emergency Services
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A single Union-wide database of Means of access to Emergency Services has been established by virtue of the Roaming Regulation. This database intends to help roaming end-users in each Member State to be informed of all the alternative means of access to Emergency services deployed in the Union, in addition to calling emergency number 112. This page provides up-to -date information that can be accessed free of charge, which describes the alternative means of access to emergency services which are technically feasible for use by roaming customers.
Data was last updated on: 26/07/2023
| Country | Means of Access | Description | Download Link | Additional Info |
|---|---|---|---|---|
| Austria | Emergency applications | 112 European emergency number (Police). 122 Fire brigade. 144 Ambulance. 140 Mountain rescue | dec112.at | |
| Austria | Emergency calls (voice) | 112 European emergency number (Police). 122 Fire brigade. 144 Ambulance. 140 Mountain rescue | ||
| Austria | Messaging | text based emergency call | dec112.at | |
| Belgium | Messaging | Texting to urgent medical assistance and texting to urgent police assistance | 4-digit numbers are used , distributed through deaf- and hearing impaired representative organisations to their membership or through requesting the information from the emergency service (use contacts mentioned on the website) or 112@ibz.fgov.be , information --> https://www.112.be/ | |
| Belgium | Messaging | Application "App 112 BE" allowing access to urgent medical assistance, urgent police assistance and fire department , has a chat-function for deaf and hearing impaired and speech impaired. | The app has enhanced location (using GNSS) , allows for communicating additional (medical) information when emergency communication is set up. "app store" or "play store" , enter "app 112 be" as search item , download and register. | |
| Bulgaria | Emergency applications | Mobile application for Android platform | google.com | The service is free of charge for the citizens. The application provides to Bulgarian and foreign citizens with hearing and/or speech disabilities on the territory of the Republic of Bulgaria a quick and easy access to the 112 Emergency number. It is necessary that the users register into the application by following the registration steps. Once the registration is active, the users can sign in the application, and in case of emergency to make a connection (establish a chat session) with an operator of the 112 Emergency number. |
| Bulgaria | Emergency applications | Mobile application for iOS platform | apple.com | The service is free of charge for the citizens. The application provides to Bulgarian and foreign citizens with hearing and/or speech disabilities on the territory of the Republic of Bulgaria a quick and easy access to the 112 Emergency number. It is necessary that the users register into the application by following the registration steps. Once the registration is active, the users can sign in the application, and in case of emergency to make a connection (establish a chat session) with an operator of the 112 Emergency number. |
| Bulgaria | Emergency applications | Mobile application for a web based web browser application for stationary and mobile computers. | 112.mvr.bg | The service is free of charge for the citizens. The application provides to Bulgarian and foreign citizens with hearing and/or speech disabilities on the territory of the Republic of Bulgaria a quick and easy access to the 112 Emergency number. It is necessary that the users register into the application by following the registration steps. Once the registration is active, the users can sign in the application, and in case of emergency to make a connection (establish a chat session) with an operator of the 112 Emergency number. |
| Croatia | Emergency Calls (Voice) | 112 - European emergency number | ||
| Croatia | Messaging | Emergency SMS for roaming end-users are available on a dedicated long number (+385 98 8100 112). | The SMS from any part of the teritory of Croatia is received at the Civil Protection Operations Centre. It is responsible to comunicate with SMS end-user and territorially responsible PSAP which alerts emergency services. Croatian telecom providers have informed their roaming partners that calls / messages to 112 (full number +385988100112) in Croatia are not charged, but the billing still depends on the roaming partner. | |
| Cyprus | Emergency calls (voice) | Voice Calls to 112 (Police, Ambulance and Fire Department) | ||
| Czechia | Emergency calls (voice) | 112 Single European Emergency Number. 150 Fire Brigade. 155 Emergency Medical Service (Ambulance). 158 Police | ||
| Czechia | Messaging | Emergency SMS for roaming end-users will be available on a dedicated long number (+420 720 000 112) in September 2023. | Emergency SMS for end-users roaming will be available provided that outgoing SMS are not blocked by the service provider for objective technical reasons and a SIM card is inserted in the end device. | |
| Denmark | Messaging | Long number for persons with disabilities allowing them to text the PSAP instead of calling. | The long number is not made public but informed via a handicap organisation upon request. Therefore, while technically usable by roaming customers, the long number is practically not available to roaming customers at present due to the request process and lack of publicity surrounding the long number. | |
| Estonia | Emergency Calls (Voice) | The Emergency Centre also operates a 24/7 national information telephone number 1247, which offers information and advice in situations where life, health and property are not at risk. | This short number also has a long number 6001247 for calling from abroad. | |
| Estonia | Emergency Calls (Voice) | 112 European emergency number | In addition to 112 domestic numbers, the Emergency Centre has an emergency number 6000112, which can be called from outside Estonia. | |
| Finland | Emergency applications | 112 Suomi application allows users to make emergency voice calls. | 112.fi | |
| Finland | Emergency Calls (Voice) | 112 European emergency number | ||
| Finland | Messaging | Available for all user groups with Finnish mobile connections, roaming access under development | SMS messages are allowed for preregistered users to the number 112. | |
| France | Emergency applications | App voice. App messaging. App real time text. App total conversation | apple.com | |
| France | Emergency applications | App voice. App messaging. App real time text. App total conversation | google.com | |
| France | Other | Real time text. Total conversation | urgence114.fr | website / browser |
| Germany | Emergency Calls (Voice) | 110 | national emergency number for emergencies requiring the police | |
| Germany | Emergency Calls (Voice) | 112 | single european emergency number | |
| Greece | Emergency Calls (Voice) | Voice call to 112. Other emergency numbers are also available. | civilprotection.gov.gr | Additionaly to transfering calls depending on the case to Police, Fire brigade, Emergency Medical Services, Hellenic Coast Guard, 112 also transfers the calls to European Hotline for Missing Children. |
| Country | Means of Access | Description | Download Link | Additional Info |