Revamped Roaming
Revamped Roaming

Top-Up Plans & Services

 

As of 1st November, we will be expanding our roaming footprint and making changes to some of our existing roaming services.

At Epic, our goal is to enable you to stay connected with those who matter the most just as you would at home.

What changes will be applied to the current Roam Like at Home footprint?

You are still able to use your mobile plan while roaming in the EU & UK just like you would if you were in Malta, at no extra cost. The countries forming part of the EU & UK footprint in which you can ‘Roam Like at Home’ are:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, France, Germany, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Iceland, Italy, Lithuania, Luxemburg, Latvia, Liechtenstein, Monaco, Norway, Poland, Portugal, Romania, Slovenia, Spain, Slovakia, Sweden, Netherlands & United Kingdom.

The following countries will be removed from the current EU & UK Top-up Roaming footprint list and instead added under the ‘Traveller’ bundle countries:

Faroe Islands, Gibraltar, Isle of Man, Jersey & Switzerland.

What will it cost me to call & text while visiting one of the EU countries mentioned above?

You are still able to use your mobile plan while roaming in the EU and UK just like you would if you were in Malta, at no extra cost. The ‘Roam Like At Home’ is still enabled by default to any one of our roaming enabled tariffs and charges as per below:

 

Plans Calls to Malta, EU & UK Calls to Non-EU & UK countries Receiving calls SMS to Malta, EU & UK SMS to Non-EU/UK Internet Usage
Top-up Packs Lowest call rate at 10c per minute €3.99 per minute (instead of €1.85/min) Unlimited Free €0.02 €0.49 (instead of €0.05c) Use your Top-up Pack Data Benefits at no extra costs. For extra usage, €0.10c/10MB will apply.
Genius Plans Lowest call rate at 10c per minute €3.99 per minute (instead of €1.85/min) Unlimited Free €0.10c €0.49c (instead of €0.05c) Use your Genius Data Benefits at no extra costs. For extra usage, €0.99c/200MB/Calendar Day will apply.
Mix 500 & Mix 1000 Plans Call using your MIX Units at no additional charge.
For extra calls to Malta, EU and UK numbers, €0.25 per minute will apply.
€0.10c €0.49c (instead of €0.05c) Use your MIX Units for internet at no additional charge. For extra usage, €0.99/ 200MB/ Calendar Day will apply.
Youth Plans 400 minutes to any local Maltese number. For extra calls to Malta and to EU and UK numbers 25c per minute will apply. €0.10c €0.49c (instead of €0.05c) Use your Youth Plan Data Benefits at no extra costs. For extra usage, €0.99c/200MB/Calendar Day will apply.
Top-up & Get Plans €10 Free Weekends and Evenings 25c per minute €3.99 per minute (instead of €1.85/min) Unlimited Free €0.10c €0.49c (instead of €0.05c) 50MB of internet that can be used both when in Malta and when travelling in EU and UK countries. For extra usage, €0.99 per 200MB/Calendar Day will apply.
Talk Non Stop
Circle
Top-up & Get Plans €20 Free Weekends and Evenings 25c per minute

€3.99 per minute

(instead of €1.85/min)

Unlimited Free €0.10c €0.49c (instead of €0.05c) 200MB of internet that can be used both when in Malta and when travelling in EU and UK countries. For extra usage, €0.99 per 200MB/Calendar Day will apply.

How much will it cost me if I’m roaming in one of the ‘Traveller’ countries? 

‘Traveller’ gives you more than three times the value with 100minutes to call Malta, 100 SMS towards any country, Unlimited receiving calls and 100MB of internet, all valid for 1 day.

This is now at €5.99 per day instead of €6.00 per day.

The daily bundle will start only when you make or receive the first call, send the first SMS or carry out an internet session. It is charged only on the days that you use your phone. The daily bundle is active until 11:59 pm of the same day.

You can make use of the ‘Traveller’ bundle when roaming in any of the following countries:

Albania Andorra Anguilla Antigua and Barbuda
Argentina Armenia Aruba Australia
Bangladesh Barbados Benin Bermuda
Bosnia and Herzegovina Botswana Brazil British Virgin Islands
Burkina Faso Cameroon Canada Cayman Islands
Central African Republic Chile China Colombia
Congo Congo Democratic Republic Costa Rica Ecuador
Faroe Islands Fiji Gambia Ghana
Gibraltar Greenland Grenada Guernsey
Hong Kong India Indonesia Isle of Man
Israel Jamaica Japan Jersey
Jordan Kenya Korea Republic Kosovo
Kuwait Liberia Macedonia Malaysia
Mexico Mongolia Montenegro Mozambique
Myanmar New Zealand Peru Philippines
Qatar Russian Federation Saint Kitts and Nevis Saint Lucia
Serbia Republic Singapore South Africa South Sudan Republic
St. Vincent and the Grenadines Sudan Sudan Republic Suriname
Switzerland Taiwan Province of China Tajikistan Tanzania United Republic
Thailand Trinidad and Tobago Turkey Turks and Caicos Islands
United Arab Emirates United States  

Kindly note that the below countries have been removed from the ‘Traveller’ footprint:

Curacao, Dominica, Dominican Republic, El Salvador, Guatemala, Honduras, Lesotho, Nicaragua, Panama, Papua New Guinea, Paraguay, Puerto Rico, Samoa, Tonga, Uruguay, Vanuatu 

However, we have added: Andorra, Armenia, Bangladesh, Benin, Bosnia and Herzegovina, Botswana, Burkina Faso, Cameroon, Central African Republic, Ecuador, Faroe Islands, Gambia, Gibraltar, Greenland, Isle of Man, Jersey, Jordan, Korea, Kosovo, Kuwait, Liberia, Malaysia, Mexico, Mongolia, Myanmar, Philippines, South Sudan, Sudan, Switzerland, Taiwan, and Tajikistan 

What happens if I consume all my ‘Traveller’ bundle allowance?

Should you use up all your bundle allowance for the day, the following rates will apply:   

  • Calling Malta & Other Traveller Countries: €0.25c/min (no change)
  • Calling all Other Countries: €2.99/min (instead of €1.85c per minute)
  • SMS to anywhere: €0.05c/SMS (no change)
  • Data: €0.05c/MB, unitized per MB (instead of €0.10c per MB)
How much will it cost when visiting a non-EU/UK and a non-‘Traveller’ country?

When roaming in any other country which is not included in the EU footprint listed above and is not a Traveller country or you are not enrolled to Traveller plan, you will have a new simplified rating depending on the country you are roaming, irrespective of the network you connect to within the roaming country. Here are the rates: 

Countries

Calling visited country 

Calling Malta + EU/UK

Calling Non-EU/UK 

*Calling Satellite 

Incoming calls 

SMS to any country

Data 

Albania, Algeria, Andorra, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Benin, Bermuda, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei Darussalam, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo, Congo Democratic Republic of the, Costa Rica, Curacao, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Ethiopia, Fiji, French Polynesia, Gabon, Gambia, Georgia, Ghana, Greenland, Grenada, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, GUYANA, Honduras, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Ivory Coast, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kiribati, Korea Republic of, Kosovo, Kuwait, Kyrgyzstan, Lao People’s Democratic Republic, Lesotho, Liberia, Macao, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Mauritania, Mauritius, Mexico, Moldova, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nepal, Netherlands Antilles, New Zealand, Nicaragua, Niger, Nigeria, Oman, Pakistan, Palestinian, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Puerto Rico, Qatar, Russian Federation, Rwanda, Saint Kitts and Nevis, Saint Lucia, Samoa, Saudi Arabia, Senegal, Serbia Republic of, Seychelles, Sierra Leone, Singapore, Solomon Islands, Solomon Islands, South Africa, South Sudan Republic of the, Sri Lanka, St. Vincent and the Grenadines, Sudan, Sudan Republic of the, Suriname, Swaziland, Taiwan Province of China, Tajikistan, Tanzania United Republic of, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turks and Caicos Islands, Uganda, Ukraine, United Arab Emirates, United States, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zambia, Zimbabwe

 €                 0.99

 €                 2.99

 €                 5.99

 €                 9.99

 €                 2.99

 €                 0.49

 €9.99/MB charged per 100KB 

Cuba, Libya

 €                 0.99

 €                 2.99

 €                 5.99

 €                 9.99

 €                 2.99

 €                 1.99

 €9.99/MB charged per 100KB 

Djibouti

 €                 0.99

 €                 2.99

 €                 5.99

 €                 9.99

 €                 2.99

 €                 1.99

 €19.99/MB charged per 100KB 

Angola, Belize, Bhutan, Cook Islands, Satellite, Lebanon, Syrian Arab Republic, Timor-Leste, Turkmenistan

 €                 5.99

 €                 5.99

 €                 5.99

 €                 9.99

 €                 2.99

 €                 1.99

 €19.99/MB charged per 100KB 

 

 

 *Currently, rates for calling a Satellite number from any country, outside of the EU footprint is charged depending on the country visited and network joined.

What are the changes for calling and texting international numbers whilst in Malta?

The below countries have been moved from Zone 3 to Zone 4

Ascension Island, Cook Islands, Diego Garcia, Falkland Islands, Kiribati, Nauru, Niue, Papua New Guinea, Sao Tome & Principe, Solomon Islands, St Helena, Tonga, Tokelau, Tuvalu, Vanuatu, Western Samoa 

The call rate for the above countries, moving to Zone 4 will increase from €0.35 per minute to €4.50 per minute.

The international call rate to Zone 4 is now €4.50 per minute (it was €2.91 per minute) and sending a SMSs will now cost €0.99c (it was €0.23c per SMS).  

For more information and list of countries, please visit this link.   

What are the charges when calling an International Premium number?

Calling International Premium Numbers when in Malta and whilst roaming shall be charged depending on the ‘Premium Zone’ that the respective prefix pertains to. 

Currently, this is being charged as per normal standard international calling rates depending on where the destination country is within the standard International calling Zones.

Note: All rates shall be charged on a per minute basis. 

 To view the list of dialing-codes that are considered to be international premium numbers, please visit this link

The rates will be as follows: 

 

a. Calling international Premium numbers whilst in Malta:

Calling From 

Calling To 

New Rate 

Malta 

Zone A 

€ 0.50c / min 

Zone B 

€ 1.00c / min 

Zone C 

€ 2.75c / min 

 

b.  Calling EU/UK Premium numbers whilst roaming in EU/UK

 

Calling From 

Calling To 

New Rates

 

EU/UK 

EU Premium Zone A 

€ 0.50c / min 

EU Premium Zone B 

€ 1.00c / min

EU Premium Zone C 

€ 2.75c / min 

 

c. Calling Non-EU/UK International Premium numbers whilst roaming in EU/UK

 

Calling From 

Calling To 

New Rates

 

EU/UK

Zone A 

€ 0.50c / min 

+ ‘Calling Non-EU/UK’ rate

(Applicable by Country)

Zone B 

€ 1.00c / min

Zone C 

€ 2.75c / min 

 

d. Calling any International Premium numbers whilst roaming in Non-EU/UK

 

Calling From 

Calling To 

New Rates

 

Non-EU/UK

Zone A 

€ 0.50c / min 

+ ‘Calling Non-EU/UK’ rate

(Applicable by Country)

Zone B 

€ 1.00c / min

Zone C 

€ 2.75c / min 

Please remember that the above charges shall ONLY apply when calling an International Premium number. 

How do I identify a Satellite number?

The below prefixes are Satellite numbers and are charged €9.99 per minute when calling from Malta and any other country.

88299, 88249, 88298, 88242, 88232, 88216, 87060, 8705, 87030, 87031, 87032, 87033, 87034, 87035, 87036, 87037, 87038, 87039, 87077, 87078, 87061, 87062, 87063, 87064, 87065, 87066, 87067, 87068, 87069, 87076, 8816, 8817, 3774098, 7954, 883210, 39319