Emergency Services
Now with 5G speeds in over 51 countries. Only with Epic.Information on Emergency services in EU countries
A single Union-wide database of Means of access to Emergency Services has been established by virtue of the Roaming Regulation.  This database intends to help roaming end-users in each Member State to be informed of all the alternative means of access to Emergency services deployed in the Union, in addition to calling emergency number 112. This page provides up-to -date information that can be accessed free of charge, which describes the alternative means of access to emergency services which are technically feasible for use by roaming customers.
Data was last updated on: 26/07/2023
| Country | Means of Access | Description | Download Link | Additional Info |
|---|---|---|---|---|
| Spain | Emergency applications | An app allows to report incident regarding disabled end-users; conversation follows as chat. More information at https://alertcops.ses.mir.es/publico/alertcops/ | apple.com | Apple, calls (voice) and chat |
| Spain | Emergency applications | A video call via an App, PC or other means is stablished with an interpreter, who in turn calls appropriate PSAP. Chat is also possible. More information at https://svisual.org/indexSSL.html | google.com | Android, videocalls |
| Sweden | Emergency applications | Mobile applications (Android and Apple) for emergency voice calls to 112. | sosalarm.se | |
| Sweden | Messaging | Contact directly through SMS to application in SOS Alarms technical operational system, Coordcom | sosalarm.se | |
| Sweden | Real time text | Not as roaming using the national or international numbering plan. | ||
| Sweden | Relay services | An End-user can contact the Swedish Relay Services: Video Relay Service, Text Relay Service and Speech-to-speech Relay Service. The relay services can be used for emergency communication to 112. The Text Relay Service can be called with SIP-addresses, mobile applications (Android and Apple) & web application, and for the person using hearing and Emergency Calls (Voice) with telephone numbers. | texttelefoni.se | |
| Sweden | Relay services | An End-user can contact the Swedish Relay Services: Video Relay Service, Text Relay Service and Speech-to-speech Relay Service. The relay services can be used for emergency communication to 112. The Video Relay Service can be called with SIP-addresses, mobile applications (Android and Apple) & web application, and for the person using hearing and Emergency Calls (Voice) with telephone numbers. | bildtelefoni.net | |
| Sweden | Relay services | An End-user can contact the Swedish Relay Services: Video Relay Service, Text Relay Service and Speech-to-speech Relay Service. The relay services can be used for emergency communication to 112._x000D_<br /> Speech-to-speech Relay Service can be called with telephone numbers. | teletal.se | |
| Sweden | Total conversation | Not as roaming using the national or international numbering plan. | ||
| Ukraine | Emergency call (voice) | 112 single emergency phone number (processes calls in English and Ukrainian) | Legacy numbers (101 - fire brigade, 102 - police, 103 - ambulance, 104 - gas emergency service) are also accessible directly, but only able to process voice calls in Ukrainian. | |
| Ukraine | Messaging | SMS to 112 single emergency phone number | ||
| Ukraine | Relay services | By sending SMS to 112, a person with disabilities (speech/hearing-impaired) can receive a URL to the video relay service to conduct further communication using sign language. | ||
| Country | Means of Access | Description | Download Link | Additional Info |