Switching your number to Epic FAQs
Are there any charges to switch to Epic?
No! We won’t charge you anything if you are switching your number from another provider to Epic.
Can I switch to Epic using my foreign mobile number?
Unfortunately, you can only switch to Epic and keep your number if you have a Maltese number. However, you can still get a new Epic SIM here!
How do I get my new Epic SIM?
Simply visit any of our Epic store
Do I lose my credit from my old SIM card when switching to Epic?
You have a period of two weeks following a successful porting to contact your previous service provider and initiate the process of refunding any remaining credit that may be associated with your account.”
Do I lose my contacts saved on my current SIM card?
No! If you have contacts saved on your current SIM card, we offer the service to help you switch your contacts from you current SIM card on to your new Epic SIM card. Visit any Epic store to help you with this transition.
Do I lose the SMS conversations I currently have saved?
Any SMSs saved on your phone will not be lost. However should you have any SMSs saved on your SIM card (which usually do not amount to more than 16 SMSs) then those will be lost. We recommend you save all your SMSs onto your device before you switch your number so that you will not suffer any loss of SMS conversations.
Do I lose my e-mails or photos or installed Apps I have on my phone?
No since these are not linked to the SIM card but are linked to your device or cloud account (example: gmail/ icloud/ samsung account).
How will I know my new Epic SIM is active?
The switching process might take a few days. As soon as you notice your old SIM stops working, remove it, put in your new Epic SIM, and it will start working again immediately.