What can we help you with?
Here are answers to the top queries we typically encounter. Can’t find your query? Check out the list of topics below.
You can top up your mobile credit in any of the following ways:
Through your epic account on our website or epic App, by clicking on Top Up
Mobile SMS Top-Up for BOV and HSBC customers
Top Up Kiosks
Set up Easy Top-Up from your epic account on our website
A 4% Excise tax is deducted automatically from each top up. Your mobile credit will not expire, however you do need to make at least one chargeable usage per 365 days to ensure that your SIM card remains active.
Top up Plans
You can find all current top up plans on offer from the Plans Menu. To activate a top up plan, simply follow the below steps:
- Choose your preferred plan and Opt in by sending the relevant SMS code to 16200, or opt in from your epic App account.
- You will receive a confirmation SMS when you have successfully opted in.
- Top up with the relevant amount to activate the plan. You will receive a second SMS confirming that your plan has now been activated and credit has been deducted. You can now go on to use your plan!
Any additional usage over and above your top up plan will be charged at out of bundle rates as cited on the terms and conditions of the plan.
You can also check that your plan has been purchased, and check remaining balance and validity by sending a blank SMS to 16290.
You can opt out of a top-up plan at any time, by sending the relevant code by SMS to 16200.
Bundle Activation & Cancellation
You can purchase any bundle that is compatible with your plan:
1. From your epic App account or www.epic.com.mt/ssp/epicbp, by selecting your preferred bundle and purchasing it through mobile credit or bank card.
2. By sending the relevant activation code by SMS to 16200. The bundle cost will be deducted from your mobile credit.
A confirmation SMS will be sent to your number once purchase is successful, and you can then go on to use your bundle.
You can also check that your bundle has been purchased, and check remaining balance and validity by sending a free blank SMS to 16290 or from the epic App.
If you purchase a bundle which is automatically recurring, it will repurchase again upon expiry using the same payment method until you cancel it.
Any usage over and above your bundle is charged at out of bundle rates as cited in the terms and conditions of the plan.
You can cancel your bundle by sending the relevant code by SMS to 16200. All cancellation codes may be found on www.epic.com.mt/ssp/epicbp.
If you cancel a bundle before it expires, you will still be able to use it until its expiry date or until it is fully consumed, but it will then not repurchase again.
Bundle Purchase Error
If you have followed to above steps and did not manage to buy your bundle, please check:
That you have enough funds in your choice of payment method
If using a bank card, that all details have been entered correctly and it is valid
If you have a recurring bundle already, simply cancel this first by sending the respective code by SMS to 16200, and then proceed to repurchase a new one. All cancellation codes may be found on www.epic.com.mt/ssp/epicbp.
You can find a list of all our bundles and terms here: www.epic.com.mt/prepaid-tariff-plans-bundles/
Top up and Get Plans
Our Top Up and Get plan, Free Evenings and Weekends, gives you 1000 minutes to local epic numbers during evenings after 18:00, weekends and public holidays when in Malta, and 50Mb with a €10 top-up or 200Mb with a €20 top-up.
To activate this benefit:
Send an SMS with FREEWE to 16200
You will receive a confirmation SMS that you have successfully opted in.
Top up with €10 or €20 (benefit is not activated with a €5 top-up)
You will receive another SMS that your benefit has been activated, valid for 30 days.
Any additional usage is charged at the out of bundle rates as cited in the terms and conditions of the plan. You may unsubscribe from this benefit by sending the respective code by SMS to 16200.
More information can be found here: www.epic.com.mt/prepaid-tariff-plans-bundles/
Easy Top up
With Easy Top-Up, you can have your credit topped up automatically on your preferred date, or when your credit falls below your chosen treshold.
To set up Easy Top-Up, simply follow these steps:
1. Log into your epic account on our website and select the Easy Top-Up option.
2. Select your preferred Easy Top-Up method, amount, and your bank card details. You will be topped up within a few minutes, and receive a confirmation SMS from us.
You can still top up yourself anytime while subscribed to Easy Top-Up. You can also cancel Easy Top Up at any time from your online epic account.
If your credit balance is below €1, you may apply for SOS which gives you €2 credit. The €2 and an additional service charge of 40c will be deducted upon your next top up.
To borrow €2, send an SMS with the word SOS to 16250. You may use SOS twice per top up.
To confirm that credit has been added to your account, simply send a free blank SMS to 16290.
Checking My Balance
To check your credit or bundle balance, simply send a blank SMS to 16290. If your phone does not allow you to send a blank SMS, you can enter one character.
You will receive a reply SMS with your credit balance, bundle balance and bundle validity if applicable. This service is free of charge.
Switching to epic
To join the epic network, simply visit any epic store with your ID Card or Passport. You can either purchase a brand new number, or switch your current number over to epic from another service provider.
For information about using your epic Top-Up plans and bundles while abroad, visit www.epic.com.mt/goingabroad