Bills & Payments

Bills & Payments

Pay Monthly Bills

E-Billing

Understand your bill

Ways to Pay

Payment Issues

Services suspended? 

Click here to make a payment. We’ll process it and get you re-connected! 

Pay Monthly Bills

Your bill covers the monthly fee for your plan from the first until the last day of each month.  

For the first month of your plan, your monthly fee will be prorated. 

Your bill also includes: 

  • charges for any additional local, roaming or international usage not covered by your monthly plan 
  • any applicable service fees 
  • 4% Excise Tax 
  • Your total outstanding balance 
  • Your payment due date or Direct Debit payment date 

E-Billing

Help the environment and save some money every month by switching to e-billing.  

Subscribe here if you already have an online Epic Account, or get in touch with us, and we’ll start sending your bills to your chosen email address for free. 

Need a past or current bill? 

Log in here if you already have an online Epic Account, or get in touch with us, and we’ll help you out.  

    Understand your bill

    Need help understanding your bill? 

    Check out this sample bill here to see what we’re talking about. Your first bill will be a little different from all the rest, so be sure to check the details on the second page. 

    Ways to pay

    We make it super easy to pay your monthly bill. You can do it yourself on your own time or let us do the work for you by setting up Direct Debit. It’s all up to you. 

      Direct Debit

      Save time and effort on manually paying your bill every month by setting up Direct Debit. You’ll save a monthly fee too! 

      With Direct Debit, we will automatically withdraw the due balance of your bill from your chosen bank account on the last working day of each month. If your payment is unsuccessful for any reason, we will let you know.  

      Just pop into any Epic store with your ID card/Passport and bank account information, and we’ll get you all set up.

      Online Payment

      You can settle bills through our website by clicking on the Pay My Bill option.

      Internet Banking

      Find our bank account details on the first page of each bill to make a payment through your bank’s online payment facility. To be sure your payment reaches us without a hitch, please quote your Epic Account Number and Invoice Number from the first page of your bill.

      Payment at a Store

      You’re welcome to visit any Epic store with your ID card/Passport to pay your monthly bills.

      Payment Issues

        Direct Debit

        We will deduct the amount due of your bill (and any other pending bill) 

        from your chosen bank account on the last working day of the month.  

        A few days later, your bank will tell us if the payment is successful. If it’s not, we’ll let you know by SMS. 

        Following an unsuccessful payment, you should: 

        1. Make a manual payment through our website, over Internet Banking or at any Epic store within 7 days to avoid any interruptions in your services.
        2. Check with your bank to see why your payment failed. If your bank details have changed, you can pop into any Epic store with your ID card/Passport and your new bank details, and we’ll update our records for you. 
        Online Payment

        If your bill payment from our website or Epic app fails, you will get an ‘Unsuccessful Payment’ message. If this happens, double-check that you’re inputting the correct bank card details.

         You can update any expired Bank Card details from the My Profile section of your online Epic account, as well as add any new card you want to use before making an online payment.

        Internet Banking

        When making a payment through Internet Banking, be sure to input the Account Number and Invoice Number for us to allocate your payment correctly. You’ll find both on the first page of your monthly bill.

        If the amount is not deducted from the pending balance showing online within 3 days, reach out to us with your payment details for us to look into it.

        Payment at a Store

        Remember to take your ID card/Passport with you when visiting an Epic store to pay your bill. We’ll give you a receipt for any payment you make.