Notice to Customers
Pertaining to customers who do not pay through direct debit
Epic would like to inform its customers that it has decided to temporarily reduce the price of monthly plans by way of a discount as from 1st of July 2022 for customers not yet availing themselves of direct debit. This is being done to keep the final price paid by these customers unchanged in comparison to their past invoices and will feature as a 50c reduction for customers on consumer plans and 27c reduction for customers on standard Business Plans.
Customers who already use direct debit to settle their bills will not be impacted by this change.
Epic takes all legal, regulatory and compliance matters seriously. In implementing its recent tariff changes, Epic followed the guidance of the Central Bank of Malta and has constantly consulted with other local authorities, to ensure that all of its actions were in line with local and European regulations.
The above temporary reduction is being announced in response to the request made by the Office for Competition, without prejudice to Epic’s position at law, and will remain in place until the end of December 2022. Epic reserves the right to extend this temporary reduction in price by way of discount in case a final decision on the matters being reviewed has not been reached by then.
Changes on bill format
As of August your bill will look different. We’re providing a brief explanation on the changes below.
Customers not paying through Direct Debit (DDM)
While your monthly fee will be increasing by €2.00 as announced in June 2022, we are removing the €1.50 non-DDM service charge. We are also introducing Temporary Fee Reduction until end of 2022. This reduction is a €0.50 for Epic Pay Monthly Plans and €0.27 for Epic Business Plans. This means that your overall recurring fee will remain as is.
Customers paying through Direct Debit
While your monthly fee will be increasing by €2.00 as announced in June 2022, we are introducing a new monthly discount of €2.00 for customers paying through Direct Debit. This means that your overall recurring fee will remain as is.