Save time and effort on manually paying your bill every month by setting up Direct Debit.
SEPA Direct Debit Form
Download and fill in this form to apply for Direct Debit using your local IBAN. Submit the form to us at firstname.lastname@example.org. We’ll get back to you with confirmation once we’ve processed it.
Bank Card Direct Debit Form
Download and fill in this form to apply for Direct Debit using your credit card. Submit the form to us at email@example.com. We’ll get back to you with a secure link for you to submit your credit card details to us.
Direct Debit Cancellation Form
To cancel your Direct Debit for your own account, fill in this form and drop it off at any Epic store. Please also present your ID card or passport.
Transfer of Line Form
To transfer your Pay Monthly line to another person, fill in this form. Both the current owner and the new owner must visit a Epic store with their ID cards or Passport and this form.
Itemised Bill Request
To request an itemised bill free of charge for your registered line, visit any Epic store with your ID card or passport.
Some forms require a Customer Code or Account Reference number. This can be found on the first page of any bill related to that line or service.