Epic Chat

Important Updates:

Traveller, Roaming & More

Roaming rates now available in 150 countries

Starting 3rd July 2023, we are making some updates to Traveller, Roaming and International Calls/SMS rates, short codes and freephone numbers.

a. The Traveller daily bundle now applies in more countries than ever, 90 countries, up from 76.

List of Traveller Countries:

Afghanistan, Albania, Andorra, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Bangladesh, Barbados, Belize, Benin, Bermuda, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Islands, Burkina Faso, Cameroon, Canada, Cayman Islands, Central African Republic, Chile, China, Colombia, Congo, Congo Democratic, Costa Rica, Curacao, Dominica, Ecuador, Fiji, Ghana, Grenada, Guam, Guatemala, Guernsey, Haiti, Honduras, Hong Kong, India, Indonesia, Israel, Jamaica, Japan, Jordan, Kenya, Korea, Kosovo, Kuwait, Liberia, Macedonia, Malaysia, Mexico, Moldova, Mongolia, Montenegro, Montserrat, Mozambique, Myanmar, Netherland Antilles, New Zealand, Nicaragua, Peru, Philippines, Puerto Rico, Qatar, Russian Federation, Saint Kitts and Nevis, Saint Lucia, Samoa, Saudi Arabia, Serbia, Singapore, South Africa, Sudan, St. Vincent and the Grenadines, Suriname, Swaziland, Taiwan, Tajikistan, Tanzania, Thailand, Trinidad and Tobago, Turkey, Turks and Caicos Islands, United Arab Emirates, United States, Uruguay

b. Traveller will have double the data, from 100MB to 200MB.

c. Incoming calls to become 100 minutes daily instead of unlimited minutes and charged at 25c/minute thereafter.

d. Daily rate to change from €5.99 to €6.99.

e. On Traveller, users will get 100 minutes daily to call to Maltese fixed and mobile numbers. Calls to fixed and mobile numbers of the visited country remain at 25c/minute whilst calls to fixed and mobile numbers of the other countries will be €0.99/minute instead of €0.25/minute.

f. On Traveller, users will get 100 SMS to anywhere whereas on Premium Traveller, users will get unlimited SMS to anywhere.

g. A new Data Traveller daily bundle will be available in an additional 60 countries. Data Traveller with daily 100MB allowance charged at €6.99/day. Once data is consumed, 5c/MB shall apply. Data Traveller Countries available at: www.epic.com.mt/international

List of Data Traveller Countries:

Algeria, Azerbaijan, Bahrain, Belarus, Bolivia, Brunei Darussalam, Burundi, Cambodia, Cape Verde, Chad, Comoros, Dominican Republic, Egypt, El Salvador, Equatorial Guinea, French Polynesia, Gabon, Gambia, Georgia, Guinea, Guinea-Bissau, GUYANA, Iraq, Ivory Coast, Kazakhstan, Kyrgyzstan, Lesotho, MACAU, Madagascar, Malawi, Maldives, Mali, Mauritania, Mauritius, Morocco, Nepal, Niger, Nigeria, Oman, Pakistan, PALESTINE, Panama, Papua New Guinea, Paraguay, Rwanda, Senegal, Seychelles, Sierra Leone, Solomon Islands, Sri Lanka, Tonga, Tunisia, Uganda, Ukraine, Uzbekistan, Vanuatu, Vietnam, YEMEN, Zambia, Zimbabwe

Changes in some services

a. Included more details in our terms & conditions on freephone numbers and short codes.

b. As more and more apps allow new ways of sharing pictures and video calling, we are stopping offering older ways such as MMS & Video Telephony services.

c. We will do our best to keep you happy on our network however, if you decide to switch and port your number, you can also request to get back your unused monetary credit within 30 days following successful porting. A €5 fee will apply for processing the refund request.

d. There were some changes in the International Premium Rate Numbers and the updated list is available at epic.com.mt/international-premium-numbers-charging.

International Calls & SMS

a) Algeria and Tunisia, originally in Zone 2, are now in Zone 3, Suriname and Maldives, originally in Zone 3, are now in Zone 4. For more information about international calls and SMS, visit here: https://www.epic.com.mt/calling-abroad/

b) SMS rates in zones 2 & 3 will change from 23c per SMS to 49c per SMS.

c) Call rate for Zone 4 will change from €4.50/min to €4.99/min.

If you disagree and wish to disconnect for free while claiming any unutilised advance payments /top-ups, contact us by calling 247 or visit an Epic store.