Emergency Services
Now with 5G speeds in over 51 countries. Only with Epic.Information on Emergency services in EU countries
A single Union-wide database of Means of access to Emergency Services has been established by virtue of the Roaming Regulation. This database intends to help roaming end-users in each Member State to be informed of all the alternative means of access to Emergency services deployed in the Union, in addition to calling emergency number 112. This page provides up-to -date information that can be accessed free of charge, which describes the alternative means of access to emergency services which are technically feasible for use by roaming customers.
Data was last updated on: 26/07/2023
Country | Means of Access | Description | Download Link | Additional Info |
---|---|---|---|---|
Malta | Emergency applications | Android App | google.com | |
Malta | Messaging | SMS - +356 79770112 | ||
Netherlands | Emergency applications | 112NL APP For all kind of users voice, video, photo and chatfunction which translates 109 languages into Dutch | rijksoverheid.nl | 112NL app is found in both Google Playstore and Apple's Appstore |
Netherlands | Relay services | speech, text or video | SIP: teletolk@kpnteletolk.nl. By means of Tolkcontact-app, found in both Playstore and Appstore | |
Norway | Emergency applications | Private Apps | norskluftambulanse.no | Information on access for roamers to be updated/considered |
Norway | Messaging | SMS to emergency numbers | nodsms.no | Due to technical challenges of roaming for short numbers, roaming end-users may use the following long Norwegian numbers to acces the emergency SMS-service Fire: +4759555110. Police: +4759555112. Medical Emerengcy: +4759555113 |
Norway | Relay services | Relay service to emergency services | teksttelefon.no | The availability for roamers is subject to discussion with Telenor |
Poland | Emergency applications | App Alarm 112 is intended to report all category incidents. Its dedicated for all end-users, including end-users with disabilities. The modular structure of the application makes it possible to select information describing the emergency event by means of pictograms, send a notification of such event to a PSAP and review the history of notifications. The graphical user interface is based on pictograms developed with the involvement of deaf people and emergency call takers. To use the mobile application, it is necessary to download it free of charge and register (only for users with polish prefix numbers +48). The application is available for Android operating system. This emergency application includes functions: App messaging and App real time text. Registration to application for users of foreign mobile networks (other than 0048 phone prefix number) will be available from 1st of June 2023. | google.com | Additional information available on website: https://www.gov.pl/web/mswia-en/alarm112-mobile-application |
Poland | Emergency applications | App Alarm 112 is intended to report all category incidents. Its dedicated for all end-users, including end-users with disabilities. The modular structure of the application makes it possible to select information describing the emergency event by means of pictograms, send a notification of such event to a PSAP and review the history of notifications. The graphical user interface is based on pictograms developed with the involvement of deaf people and emergency call takers. To use the mobile application, it is necessary to download it free of charge and register (only for users with polish prefix numbers +48). The application is available for Android operating system. This emergency application includes functions: App messaging and App real time text. Registration to application for users of foreign mobile networks (other than 0048 phone prefix number) will be available from 1st of June 2023. | apple.com | Additional information available on website: https://www.gov.pl/web/mswia-en/alarm112-mobile-application |
Poland | Emergency calls (voice) | 112 is an emergency number which is available free of charge throughout the European Union, both from landlines and mobile phones. The emergency number 112 can be dialled from a phone without a SIM card. Emergency calls to 112 are received at Emergency Notification Centres by emergency number operators, who are in charge of the classification of the call and who make a parallel dispatch to the most appropriate energency serices. | https://www.gov.pl/web/mswia-en/emergency-number-112 | |
Portugal | Emergency applications | For deaf people trough text (Google play) | google.com | Available at google play - MAI112 |
Portugal | Emergency applications | For deaf people trough text (Apple) | apple.com | Available at apple store - MAI112 |
Portugal | Messaging | Emergency SMS for deaf end-users is available on a dedicated long number (+351) 961010200 | For deaf people trough SMS | |
Romania | Emergency applications | Call 112 ("Apel 112") is the application developed by the national emergency call service administrator, for mobile phones with Android and iOS systems, able to read the location information generated by the existing location services on the phone and transmit the geographical position of the phone to the 112 System. The application uses the data connection (Internet) and the location service of the mobile phone to transmit to the 112 System the location information in AML (Advanced Mobile Location) format, containing the geographical coordinates of the mobile phone. | google.com | The app is free of charge and can be downloaded to phones from Google Play and AppStore. |
Romania | Emergency applications | Call 112 ("Apel 112") is the application developed by the national emergency call service administrator, for mobile phones with Android and iOS systems, able to read the location information generated by the existing location services on the phone and transmit the geographical position of the phone to the 112 System. The application uses the data connection (Internet) and the location service of the mobile phone to transmit to the 112 System the location information in AML (Advanced Mobile Location) format, containing the geographical coordinates of the mobile phone. | apple.com | The app is free of charge and can be downloaded to phones from Google Play and AppStore. |
Romania | Emergency calls (voice) | 1. Voice calls to the emergency number 112. 2. The VoWiFi functionality allows placing a call to 112 when the mobile operator's network does not have coverage. In this case, the IMS (IP Multimedia Subsystem) technology is used which enables the provision of voice services via a Wi-Fi network. | ||
Romania | Other | The eCall System enables the placing of an emergency call from inside the vehicle to the 112 System. This call can be placed automatically, through the activation of a set of in-vehicle sensors or manually, and it is established through mobile wireless communications networks, sending a standardised minimum set of data (MSD) and establishing an audio channel between the occupants of the vehicle and the most appropriate public safety answering point. | ||
Slovakia | Messaging | SMS to European Emergency Number 112 | universal access, no registration needed | |
Slovenia | Other | The mobile application allows you to receive alerts or alarms about imminent dangers of natural and other disasters in the territory of the Republic of Slovenia. Informing and alarming people, which comes under the jurisdiction of the Administration for Civil Protection and Disaster Relief of the Republic of Slovenia (ACPDR) is one of the services of the emergency call 112 – Reverse 112, which complements other services to ensure greater safety of people. https://play.google.com/store/apps/details?id=com.genasys.pssdev.sloveniaprod | sos112.si | |
Spain | Emergency applications | An app allows to report incident regarding disabled end-users; conversation follows as chat. More information at https://alertcops.ses.mir.es/publico/alertcops/ | google.com | Android, calls (voice) s and chat |
Spain | Emergency applications | A video call via an App, PC or other means is stablished with an interpreter, who in turn calls appropriate PSAP. Chat is also possible. More information at https://svisual.org/indexSSL.html | google.com | Android, videocalls |
Spain | Emergency applications | A video call via an App, PC or other means is stablished with an interpreter, who in turn calls appropriate PSAP. Chat is also possible. More information at https://svisual.org/indexSSL.html | apple.com | Apple, videocall |
Spain | Emergency applications | An app allows to report incident regarding disabled end-users; conversation follows as chat. More information at https://alertcops.ses.mir.es/publico/alertcops/ | apple.com | Apple, calls (voice) and chat |
Sweden | Emergency applications | Mobile applications (Android and Apple) for emergency voice calls to 112. | sosalarm.se | |
Sweden | Messaging | Contact directly through SMS to application in SOS Alarms technical operational system, Coordcom | sosalarm.se | |
Country | Means of Access | Description | Download Link | Additional Info |