Bills and Payments
Pay Monthly Bills
Bill Support
Ways to Pay
Pay Monthly Bills
Your bill covers the monthly fee for your plan from the first until the last day of each month.
For the first month of your plan, your monthly fee will be prorated
Charges for any Additional Usage
Local, roaming or international usage not covered by your monthly plan.
4% Excise Tax
Any applicable service fees
Total Outstanding Balance
Your payment due date or DDM payment date
Services have been suspended?
Click here or download our Epic app to make a payment. We’ll process it and get you re-connected!
Need help understanding your bill?
Check out this bill explanation here to see what we’re talking about. Make sure to check the details on the second page.
Need a past or current bill?
Log in here if you already have an online Epic Account, or get in touch with us, and we’ll help you out.
E-BILLING
Help the environment and save some money every month by switching to e-billing.
Subscribe here if you already have an online Epic Account, or get in touch with us, and we’ll start sending your bills to your chosen email address for free.
Discover all ways you can pay
We make it super easy to pay your monthly bill. You can do it yourself on your own time or let us do the work for you by setting up Direct Debit. It’s all up to you.
Payment at a Store
Payment at a Store
You’re welcome to visit any Epic store with your ID card/Passport to pay your monthly bills. View all stores here.
AutoPay
AutoPay (DDM)
Save time and effort on manually paying your bill every month by setting up AutoPay (Direct Debit). You’ll save a monthly fee too!
With AutoPay (Direct Debit), we will automatically withdraw the due balance of your bill from your chosen bank account on the last working day of each month. If your payment is unsuccessful for any reason, we will let you know.
You can fill out this online form or just pop into any Epic store with your ID card/Passport and bank account information, and we’ll get you all set up.
Payment Issues
AutoPay (Direct Debit)
We will deduct the amount due of your bill (and any other pending bill)
from your chosen bank account on the last working day of the month.
A few days later, your bank will tell us if the payment is successful. If it’s not, we’ll let you know by SMS.
Following an unsuccessful payment, you should:
- Make a manual payment through our website, over Internet Banking or at any Epic store within 7 days to avoid any interruptions in your services.
- Check with your bank to see why your payment failed. If your bank details have changed, you can pop into any Epic store with your ID card/Passport and your new bank details, and we’ll update our records for you.
Online Payment
If your bill payment from our website or Epic app fails, you will get an ‘Unsuccessful Payment’ message. If this happens, double-check that you’re inputting the correct bank card details.
You can update any expired Bank Card details from the My Profile section of your online Epic account, as well as add any new card you want to use before making an online payment.
Payment at a Store
Remember to take your ID card/Passport with you when visiting an Epic store to pay your bill. We’ll give you a receipt for any payment you make.