We are improving your online experience

At Epic, we like to keep things simple! In the new system each customer can have just one account per ID Card or other personal identification document to ensure a seamless experience.

This helps us provide better support and keep everything in one place for you. If you already have multiple accounts linked to the same document, there’s no need to worry — these will remain unchanged. Moving forward, however, any new services will be added to one of your existing accounts, helping you keep everything neatly in one place.

Marketing preferences are also managed per account, not per line.

If you had different preferences set before this change, don’t worry — we’ve gone with the most restrictive option to protect your privacy.
You can easily update your preferences from your Epic Account, under the Privacy Settings tab.

The Direct Debit discount applies once per account, not per individual line. So, if you’ve got multiple lines, the discount is applied at the account level, just as outlined in your Terms & Conditions.

To keep things simple, the bill delivery method is set at the account level. Whether you pick e-billing or paper bills, your choice will apply to all lines on the account.
Want to switch? No problem — just log in to your Epic Account to update your preference anytime.

Itemised billing is set for the whole account. You’ll get one detailed bill showing usage across all your lines in one place.
If you didn’t have itemised billing turned on before the change, it won’t be available for any of your lines.