Emergency Services
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A single Union-wide database of Means of access to Emergency Services has been established by virtue of the Roaming Regulation. This database intends to help roaming end-users in each Member State to be informed of all the alternative means of access to Emergency services deployed in the Union, in addition to calling emergency number 112. This page provides up-to -date information that can be accessed free of charge, which describes the alternative means of access to emergency services which are technically feasible for use by roaming customers.
Data was last updated on: 26/07/2023
| Country | Means of Access | Description | Download Link | Additional Info |
|---|---|---|---|---|
| Sweden | Total conversation | Not as roaming using the national or international numbering plan. | ||
| Sweden | Relay services | An End-user can contact the Swedish Relay Services: Video Relay Service, Text Relay Service and Speech-to-speech Relay Service. The relay services can be used for emergency communication to 112. The Text Relay Service can be called with SIP-addresses, mobile applications (Android and Apple) & web application, and for the person using hearing and Emergency Calls (Voice) with telephone numbers. | texttelefoni.se | |
| Netherlands | Relay services | speech, text or video | SIP: teletolk@kpnteletolk.nl. By means of Tolkcontact-app, found in both Playstore and Appstore | |
| Norway | Relay services | Relay service to emergency services | teksttelefon.no | The availability for roamers is subject to discussion with Telenor |
| Latvia | Relay services | SMS to 112 | Accessible to customers of Latvian teleoperators. | |
| Sweden | Relay services | An End-user can contact the Swedish Relay Services: Video Relay Service, Text Relay Service and Speech-to-speech Relay Service. The relay services can be used for emergency communication to 112. The Video Relay Service can be called with SIP-addresses, mobile applications (Android and Apple) & web application, and for the person using hearing and Emergency Calls (Voice) with telephone numbers. | bildtelefoni.net | |
| Sweden | Relay services | An End-user can contact the Swedish Relay Services: Video Relay Service, Text Relay Service and Speech-to-speech Relay Service. The relay services can be used for emergency communication to 112._x000D_<br /> Speech-to-speech Relay Service can be called with telephone numbers. | teletal.se | |
| Italy | Relay services | 112 Sordi - The 112 Sordi system allows equivalent access for deaf citizens to the emergency services. By calling the dedicated number 800 800 112, citizens receive a link, from the 1st level PSAPs of the Piedmont region. Via the link the deaf citizens can access a text chat supported by specifically designed pictograms to facilitate the dialogue between the emergency operators and the end users. The pictograms where defined in collaboration with the National Deaf Association. All the requests at national level for the "112 Sordi" system are managed by the 1st level PSAPs of the Piedmont Region which acts as a relay service intermediating the conversation with all the competent emergency response organizations. The location of the call is terminal based. | 112sordi.it | The system can be reached via phone by calling the number 800.800.112 (free of charge).Users can optionally register to the platform adding informations that can facilitate rescue operations. The informations available at the link https://112sordi.it are available in Italian, English, French, Deutsch. Videos giving the informations in the sign languages are available for the same linguages indicated. |
| Sweden | Real time text | Not as roaming using the national or international numbering plan. | ||
| Iceland | Real time text | "112" Real time text webchat | 112.is | |
| Romania | Other | The eCall System enables the placing of an emergency call from inside the vehicle to the 112 System. This call can be placed automatically, through the activation of a set of in-vehicle sensors or manually, and it is established through mobile wireless communications networks, sending a standardised minimum set of data (MSD) and establishing an audio channel between the occupants of the vehicle and the most appropriate public safety answering point. | ||
| Slovenia | Other | The mobile application allows you to receive alerts or alarms about imminent dangers of natural and other disasters in the territory of the Republic of Slovenia. Informing and alarming people, which comes under the jurisdiction of the Administration for Civil Protection and Disaster Relief of the Republic of Slovenia (ACPDR) is one of the services of the emergency call 112 – Reverse 112, which complements other services to ensure greater safety of people. https://play.google.com/store/apps/details?id=com.genasys.pssdev.sloveniaprod | sos112.si | |
| France | Other | Real time text. Total conversation | urgence114.fr | website / browser |
| Luxembourg | Other | Fax to 112 | ||
| Lithuania | Other | SMS to number 112 | Customers of national mobile networks can contact emergency services by sending SMS message to number 112 without any prie-registration. 112 SMS service is limited to Lithuanian SIM cards users only due to limitations of mobile networks | |
| Lithuania | Other | 112 eCall | ||
| Luxembourg | Other | SMS to 112 | ||
| Greece | Messaging | Email - European Emergency Number 112 | mail to contact@112.gov.gr, or contact@112.gr . The PSAP doesn't automatically receive the sender's location.The sender should state his/her location in the email. No pre-registration is needed. | |
| Malta | Messaging | SMS - +356 79770112 | ||
| Austria | Messaging | text based emergency call | dec112.at | |
| Belgium | Messaging | Texting to urgent medical assistance and texting to urgent police assistance | 4-digit numbers are used , distributed through deaf- and hearing impaired representative organisations to their membership or through requesting the information from the emergency service (use contacts mentioned on the website) or 112@ibz.fgov.be , information --> https://www.112.be/ | |
| Latvia | Messaging | SMS as a part of Public Warning in the case of the emergency situation | SMS (text provided by the services involved in solving of emergency situtation) is sent by the operators to their customers/abonents in case of the emergency situation. | |
| Croatia | Messaging | Emergency SMS for roaming end-users are available on a dedicated long number (+385 98 8100 112). | The SMS from any part of the teritory of Croatia is received at the Civil Protection Operations Centre. It is responsible to comunicate with SMS end-user and territorially responsible PSAP which alerts emergency services. Croatian telecom providers have informed their roaming partners that calls / messages to 112 (full number +385988100112) in Croatia are not charged, but the billing still depends on the roaming partner. | |
| Czechia | Messaging | Emergency SMS for roaming end-users will be available on a dedicated long number (+420 720 000 112) in September 2023. | Emergency SMS for end-users roaming will be available provided that outgoing SMS are not blocked by the service provider for objective technical reasons and a SIM card is inserted in the end device. | |
| Finland | Messaging | Available for all user groups with Finnish mobile connections, roaming access under development | SMS messages are allowed for preregistered users to the number 112. | |
| Country | Means of Access | Description | Download Link | Additional Info |