Emergency Services
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A single Union-wide database of Means of access to Emergency Services has been established by virtue of the Roaming Regulation.  This database intends to help roaming end-users in each Member State to be informed of all the alternative means of access to Emergency services deployed in the Union, in addition to calling emergency number 112. This page provides up-to -date information that can be accessed free of charge, which describes the alternative means of access to emergency services which are technically feasible for use by roaming customers.
Data was last updated on: 26/07/2023
| Country | Means of Access | Description | Download Link | Additional Info |
|---|---|---|---|---|
| Finland | Messaging | Available for all user groups with Finnish mobile connections, roaming access under development | SMS messages are allowed for preregistered users to the number 112. | |
| Belgium | Messaging | Application "App 112 BE" allowing access to urgent medical assistance, urgent police assistance and fire department , has a chat-function for deaf and hearing impaired and speech impaired. | The app has enhanced location (using GNSS) , allows for communicating additional (medical) information when emergency communication is set up. "app store" or "play store" , enter "app 112 be" as search item , download and register. | |
| France | Emergency applications | App voice. App messaging. App real time text. App total conversation | google.com | |
| France | Emergency applications | App voice. App messaging. App real time text. App total conversation | apple.com | |
| Poland | Emergency applications | App Alarm 112 is intended to report all category incidents. Its dedicated for all end-users, including end-users with disabilities. The modular structure of the application makes it possible to select information describing the emergency event by means of pictograms, send a notification of such event to a PSAP and review the history of notifications. The graphical user interface is based on pictograms developed with the involvement of deaf people and emergency call takers. To use the mobile application, it is necessary to download it free of charge and register (only for users with polish prefix numbers +48). The application is available for Android operating system. This emergency application includes functions: App messaging and App real time text. Registration to application for users of foreign mobile networks (other than 0048 phone prefix number) will be available from 1st of June 2023. | apple.com | Additional information available on website: https://www.gov.pl/web/mswia-en/alarm112-mobile-application |
| Poland | Emergency applications | App Alarm 112 is intended to report all category incidents. Its dedicated for all end-users, including end-users with disabilities. The modular structure of the application makes it possible to select information describing the emergency event by means of pictograms, send a notification of such event to a PSAP and review the history of notifications. The graphical user interface is based on pictograms developed with the involvement of deaf people and emergency call takers. To use the mobile application, it is necessary to download it free of charge and register (only for users with polish prefix numbers +48). The application is available for Android operating system. This emergency application includes functions: App messaging and App real time text. Registration to application for users of foreign mobile networks (other than 0048 phone prefix number) will be available from 1st of June 2023. | google.com | Additional information available on website: https://www.gov.pl/web/mswia-en/alarm112-mobile-application |
| Malta | Emergency applications | Android App | google.com | |
| Sweden | Relay services | An End-user can contact the Swedish Relay Services: Video Relay Service, Text Relay Service and Speech-to-speech Relay Service. The relay services can be used for emergency communication to 112._x000D_<br /> Speech-to-speech Relay Service can be called with telephone numbers. | teletal.se | |
| Sweden | Relay services | An End-user can contact the Swedish Relay Services: Video Relay Service, Text Relay Service and Speech-to-speech Relay Service. The relay services can be used for emergency communication to 112. The Video Relay Service can be called with SIP-addresses, mobile applications (Android and Apple) & web application, and for the person using hearing and Emergency Calls (Voice) with telephone numbers. | bildtelefoni.net | |
| Sweden | Relay services | An End-user can contact the Swedish Relay Services: Video Relay Service, Text Relay Service and Speech-to-speech Relay Service. The relay services can be used for emergency communication to 112. The Text Relay Service can be called with SIP-addresses, mobile applications (Android and Apple) & web application, and for the person using hearing and Emergency Calls (Voice) with telephone numbers. | texttelefoni.se | |
| Spain | Emergency applications | An app allows to report incident regarding disabled end-users; conversation follows as chat. More information at https://alertcops.ses.mir.es/publico/alertcops/ | apple.com | Apple, calls (voice) and chat |
| Spain | Emergency applications | An app allows to report incident regarding disabled end-users; conversation follows as chat. More information at https://alertcops.ses.mir.es/publico/alertcops/ | google.com | Android, calls (voice) s and chat |
| Spain | Emergency applications | A video call via an App, PC or other means is stablished with an interpreter, who in turn calls appropriate PSAP. Chat is also possible. More information at https://svisual.org/indexSSL.html | apple.com | Apple, videocall |
| Spain | Emergency applications | A video call via an App, PC or other means is stablished with an interpreter, who in turn calls appropriate PSAP. Chat is also possible. More information at https://svisual.org/indexSSL.html | google.com | Android, videocalls |
| Liechtenstein | Emergency applications | 113 European emergency number. 117 Police. 118 Fire brigade. 144 Ambulance | apple.com | |
| Netherlands | Emergency applications | 112NL APP For all kind of users voice, video, photo and chatfunction which translates 109 languages into Dutch | rijksoverheid.nl | 112NL app is found in both Google Playstore and Apple's Appstore |
| Finland | Emergency applications | 112 Suomi application allows users to make emergency voice calls. | 112.fi | |
| Italy | Relay services | 112 Sordi - The 112 Sordi system allows equivalent access for deaf citizens to the emergency services. By calling the dedicated number 800 800 112, citizens receive a link, from the 1st level PSAPs of the Piedmont region. Via the link the deaf citizens can access a text chat supported by specifically designed pictograms to facilitate the dialogue between the emergency operators and the end users. The pictograms where defined in collaboration with the National Deaf Association. All the requests at national level for the "112 Sordi" system are managed by the 1st level PSAPs of the Piedmont Region which acts as a relay service intermediating the conversation with all the competent emergency response organizations. The location of the call is terminal based. | 112sordi.it | The system can be reached via phone by calling the number 800.800.112 (free of charge).Users can optionally register to the platform adding informations that can facilitate rescue operations. The informations available at the link https://112sordi.it are available in Italian, English, French, Deutsch. Videos giving the informations in the sign languages are available for the same linguages indicated. |
| Czechia | Emergency calls (voice) | 112 Single European Emergency Number. 150 Fire Brigade. 155 Emergency Medical Service (Ambulance). 158 Police | ||
| Ukraine | Emergency call (voice) | 112 single emergency phone number (processes calls in English and Ukrainian) | Legacy numbers (101 - fire brigade, 102 - police, 103 - ambulance, 104 - gas emergency service) are also accessible directly, but only able to process voice calls in Ukrainian. | |
| Poland | Emergency calls (voice) | 112 is an emergency number which is available free of charge throughout the European Union, both from landlines and mobile phones. The emergency number 112 can be dialled from a phone without a SIM card. Emergency calls to 112 are received at Emergency Notification Centres by emergency number operators, who are in charge of the classification of the call and who make a parallel dispatch to the most appropriate energency serices. | https://www.gov.pl/web/mswia-en/emergency-number-112 | |
| Luxembourg | Emergency calls (voice) | 112 European emergency number. 12112 European emergency number. 113 Police. 12113 Police | ||
| Liechtenstein | Emergency applications | 112 European emergency number. 117 Police. 118 Fire brigade. 144 Ambulance | google.com | |
| Liechtenstein | Emergency calls (voice) | 112 European emergency number. 117 Police. 118 Fire brigade. 143 Helping hand (in german "Dargebotene Hand"). 144 Ambulance. 145 Tox info. 147 Helpline for children and young people. | ||
| Austria | Emergency applications | 112 European emergency number (Police). 122 Fire brigade. 144 Ambulance. 140 Mountain rescue | dec112.at | |
| Country | Means of Access | Description | Download Link | Additional Info |