Emergency Services
Now with 5G speeds in over 51 countries. Only with Epic.Information on Emergency services in EU countries
A single Union-wide database of Means of access to Emergency Services has been established by virtue of the Roaming Regulation.  This database intends to help roaming end-users in each Member State to be informed of all the alternative means of access to Emergency services deployed in the Union, in addition to calling emergency number 112. This page provides up-to -date information that can be accessed free of charge, which describes the alternative means of access to emergency services which are technically feasible for use by roaming customers.
Data was last updated on: 26/07/2023
| Country | Means of Access | Description | Download Link | Additional Info |
|---|---|---|---|---|
| Romania | Emergency calls (voice) | 1. Voice calls to the emergency number 112. 2. The VoWiFi functionality allows placing a call to 112 when the mobile operator's network does not have coverage. In this case, the IMS (IP Multimedia Subsystem) technology is used which enables the provision of voice services via a Wi-Fi network. | ||
| Poland | Emergency calls (voice) | 112 is an emergency number which is available free of charge throughout the European Union, both from landlines and mobile phones. The emergency number 112 can be dialled from a phone without a SIM card. Emergency calls to 112 are received at Emergency Notification Centres by emergency number operators, who are in charge of the classification of the call and who make a parallel dispatch to the most appropriate energency serices. | https://www.gov.pl/web/mswia-en/emergency-number-112 | |
| Luxembourg | Emergency calls (voice) | 112 European emergency number. 12112 European emergency number. 113 Police. 12113 Police | ||
| Ireland | Emergency calls (voice) | 112 European emergency number | ||
| Malta | Messaging | SMS - +356 79770112 | ||
| Czechia | Messaging | Emergency SMS for roaming end-users will be available on a dedicated long number (+420 720 000 112) in September 2023. | Emergency SMS for end-users roaming will be available provided that outgoing SMS are not blocked by the service provider for objective technical reasons and a SIM card is inserted in the end device. | |
| Sweden | Messaging | Contact directly through SMS to application in SOS Alarms technical operational system, Coordcom | sosalarm.se | |
| Belgium | Messaging | Application "App 112 BE" allowing access to urgent medical assistance, urgent police assistance and fire department , has a chat-function for deaf and hearing impaired and speech impaired. | The app has enhanced location (using GNSS) , allows for communicating additional (medical) information when emergency communication is set up. "app store" or "play store" , enter "app 112 be" as search item , download and register. | |
| Croatia | Messaging | Emergency SMS for roaming end-users are available on a dedicated long number (+385 98 8100 112). | The SMS from any part of the teritory of Croatia is received at the Civil Protection Operations Centre. It is responsible to comunicate with SMS end-user and territorially responsible PSAP which alerts emergency services. Croatian telecom providers have informed their roaming partners that calls / messages to 112 (full number +385988100112) in Croatia are not charged, but the billing still depends on the roaming partner. | |
| Denmark | Messaging | Long number for persons with disabilities allowing them to text the PSAP instead of calling. | The long number is not made public but informed via a handicap organisation upon request. Therefore, while technically usable by roaming customers, the long number is practically not available to roaming customers at present due to the request process and lack of publicity surrounding the long number. | |
| Belgium | Messaging | Texting to urgent medical assistance and texting to urgent police assistance | 4-digit numbers are used , distributed through deaf- and hearing impaired representative organisations to their membership or through requesting the information from the emergency service (use contacts mentioned on the website) or 112@ibz.fgov.be , information --> https://www.112.be/ | |
| Norway | Messaging | SMS to emergency numbers | nodsms.no | Due to technical challenges of roaming for short numbers, roaming end-users may use the following long Norwegian numbers to acces the emergency SMS-service Fire: +4759555110. Police: +4759555112. Medical Emerengcy: +4759555113 |
| Austria | Messaging | text based emergency call | dec112.at | |
| Latvia | Messaging | SMS as a part of Public Warning in the case of the emergency situation | SMS (text provided by the services involved in solving of emergency situtation) is sent by the operators to their customers/abonents in case of the emergency situation. | |
| Slovakia | Messaging | SMS to European Emergency Number 112 | universal access, no registration needed | |
| Finland | Messaging | Available for all user groups with Finnish mobile connections, roaming access under development | SMS messages are allowed for preregistered users to the number 112. | |
| Ukraine | Messaging | SMS to 112 single emergency phone number | ||
| Greece | Messaging | Email - European Emergency Number 112 | mail to contact@112.gov.gr, or contact@112.gr . The PSAP doesn't automatically receive the sender's location.The sender should state his/her location in the email. No pre-registration is needed. | |
| Portugal | Messaging | Emergency SMS for deaf end-users is available on a dedicated long number (+351) 961010200 | For deaf people trough SMS | |
| France | Other | Real time text. Total conversation | urgence114.fr | website / browser |
| Slovenia | Other | The mobile application allows you to receive alerts or alarms about imminent dangers of natural and other disasters in the territory of the Republic of Slovenia. Informing and alarming people, which comes under the jurisdiction of the Administration for Civil Protection and Disaster Relief of the Republic of Slovenia (ACPDR) is one of the services of the emergency call 112 – Reverse 112, which complements other services to ensure greater safety of people. https://play.google.com/store/apps/details?id=com.genasys.pssdev.sloveniaprod | sos112.si | |
| Lithuania | Other | SMS to number 112 | Customers of national mobile networks can contact emergency services by sending SMS message to number 112 without any prie-registration. 112 SMS service is limited to Lithuanian SIM cards users only due to limitations of mobile networks | |
| Luxembourg | Other | Fax to 112 | ||
| Luxembourg | Other | SMS to 112 | ||
| Lithuania | Other | 112 eCall | ||
| Country | Means of Access | Description | Download Link | Additional Info |