Emergency Services
Now with 5G speeds in over 51 countries. Only with Epic.Information on Emergency services in EU countries
A single Union-wide database of Means of access to Emergency Services has been established by virtue of the Roaming Regulation.  This database intends to help roaming end-users in each Member State to be informed of all the alternative means of access to Emergency services deployed in the Union, in addition to calling emergency number 112. This page provides up-to -date information that can be accessed free of charge, which describes the alternative means of access to emergency services which are technically feasible for use by roaming customers.
Data was last updated on: 26/07/2023
| Country | Means of Access | Description | Download Link | Additional Info |
|---|---|---|---|---|
| Latvia | Relay services | SMS to 112 | Accessible to customers of Latvian teleoperators. | |
| Latvia | Messaging | SMS as a part of Public Warning in the case of the emergency situation | SMS (text provided by the services involved in solving of emergency situtation) is sent by the operators to their customers/abonents in case of the emergency situation. | |
| Latvia | Emergency applications | Emergency applications | apple.com | The purpose of the “Mana drosiba" app is to take care of the safety of every resident of Latvia in both road traffic and the Internet. In addition to the ability to send messages and coordinates, the “Mana drosiba" app includes several features that can be useful to everyone. In the "Drosiba satiksme" section, you can learn about the behavior of different road traffic situations that can be encountered by any road user. The "Drosiba interneta" section, on the other hand, is dedicated to security issues related to the Internet environment. |
| Italy | Emergency applications | Where Are U - The end-user can place a call selecting, through a button, the most appropriate PSAP2; the call will be placed towards the relevant emergency number. The call can be placed as a "silent" call indicating that no voice contact is possible. The Where Are U app supports a chat client, so the first level PSAP Operator is able to intermediate the contact between the user and the emergency services needed. The location of the call is both network based and terminal based. | apple.com | In Google Play store: https://play.google.com/store/apps/details?id=it.Beta80Group.whereareu&hl=it |
| Italy | Emergency applications | Flag Mii - Through the APP it is possible to establish a chat window with the first level PSAP Operator who will intermediate the contact between the user and the emergency services needed. Since October 2019 the APP is available for the disabled users on the whole italian territory. For the "FlagMii" App, the PSAPs 1 of the Piedmont Region are in charge of managing the emergency communications and of contacting the relevant emergency response organization. | apple.com | In Google Play store: https://play.google.com/store/apps/details?id=regola.flagmii&hl=it |
| Italy | Relay services | 112 Sordi - The 112 Sordi system allows equivalent access for deaf citizens to the emergency services. By calling the dedicated number 800 800 112, citizens receive a link, from the 1st level PSAPs of the Piedmont region. Via the link the deaf citizens can access a text chat supported by specifically designed pictograms to facilitate the dialogue between the emergency operators and the end users. The pictograms where defined in collaboration with the National Deaf Association. All the requests at national level for the "112 Sordi" system are managed by the 1st level PSAPs of the Piedmont Region which acts as a relay service intermediating the conversation with all the competent emergency response organizations. The location of the call is terminal based. | 112sordi.it | The system can be reached via phone by calling the number 800.800.112 (free of charge).Users can optionally register to the platform adding informations that can facilitate rescue operations. The informations available at the link https://112sordi.it are available in Italian, English, French, Deutsch. Videos giving the informations in the sign languages are available for the same linguages indicated. |
| Ireland | Emergency calls (voice) | 112 European emergency number | ||
| Iceland | Real time text | "112" Real time text webchat | 112.is | |
| Iceland | Emergency applications | "112" app. Real time text chat. Report location and deaf specific user interface design | 112.is | |
| Iceland | Emergency calls (voice) | "112" for medical, police and fire emergencies | ||
| Hungary | Emergency Calls (Voice) | Emergency Calls (Voice) call to 112: from landline and mobile phones to contact any emergency service: an ambulance, the fire brigade or the police. A specially trained operator will answer any 112 call. | ||
| Greece | Emergency Calls (Voice) | Voice call to 112. Other emergency numbers are also available. | civilprotection.gov.gr | Additionaly to transfering calls depending on the case to Police, Fire brigade, Emergency Medical Services, Hellenic Coast Guard, 112 also transfers the calls to European Hotline for Missing Children. |
| Greece | Messaging | Email - European Emergency Number 112 | mail to contact@112.gov.gr, or contact@112.gr . The PSAP doesn't automatically receive the sender's location.The sender should state his/her location in the email. No pre-registration is needed. | |
| Germany | Emergency Calls (Voice) | 112 | single european emergency number | |
| Germany | Emergency Calls (Voice) | 110 | national emergency number for emergencies requiring the police | |
| France | Other | Real time text. Total conversation | urgence114.fr | website / browser |
| France | Emergency applications | App voice. App messaging. App real time text. App total conversation | apple.com | |
| France | Emergency applications | App voice. App messaging. App real time text. App total conversation | google.com | |
| Finland | Emergency Calls (Voice) | 112 European emergency number | ||
| Finland | Messaging | Available for all user groups with Finnish mobile connections, roaming access under development | SMS messages are allowed for preregistered users to the number 112. | |
| Finland | Emergency applications | 112 Suomi application allows users to make emergency voice calls. | 112.fi | |
| Estonia | Emergency Calls (Voice) | The Emergency Centre also operates a 24/7 national information telephone number 1247, which offers information and advice in situations where life, health and property are not at risk. | This short number also has a long number 6001247 for calling from abroad. | |
| Estonia | Emergency Calls (Voice) | 112 European emergency number | In addition to 112 domestic numbers, the Emergency Centre has an emergency number 6000112, which can be called from outside Estonia. | |
| Denmark | Messaging | Long number for persons with disabilities allowing them to text the PSAP instead of calling. | The long number is not made public but informed via a handicap organisation upon request. Therefore, while technically usable by roaming customers, the long number is practically not available to roaming customers at present due to the request process and lack of publicity surrounding the long number. | |
| Czechia | Emergency calls (voice) | 112 Single European Emergency Number. 150 Fire Brigade. 155 Emergency Medical Service (Ambulance). 158 Police | ||
| Country | Means of Access | Description | Download Link | Additional Info |