Emergency Services
Now with 5G speeds in over 51 countries. Only with Epic.Information on Emergency services in EU countries
A single Union-wide database of Means of access to Emergency Services has been established by virtue of the Roaming Regulation.  This database intends to help roaming end-users in each Member State to be informed of all the alternative means of access to Emergency services deployed in the Union, in addition to calling emergency number 112. This page provides up-to -date information that can be accessed free of charge, which describes the alternative means of access to emergency services which are technically feasible for use by roaming customers.
Data was last updated on: 26/07/2023
| Country | Means of Access | Description | Download Link | Additional Info |
|---|---|---|---|---|
| Poland | Emergency calls (voice) | 112 is an emergency number which is available free of charge throughout the European Union, both from landlines and mobile phones. The emergency number 112 can be dialled from a phone without a SIM card. Emergency calls to 112 are received at Emergency Notification Centres by emergency number operators, who are in charge of the classification of the call and who make a parallel dispatch to the most appropriate energency serices. | https://www.gov.pl/web/mswia-en/emergency-number-112 | |
| Portugal | Messaging | Emergency SMS for deaf end-users is available on a dedicated long number (+351) 961010200 | For deaf people trough SMS | |
| Czechia | Messaging | Emergency SMS for roaming end-users will be available on a dedicated long number (+420 720 000 112) in September 2023. | Emergency SMS for end-users roaming will be available provided that outgoing SMS are not blocked by the service provider for objective technical reasons and a SIM card is inserted in the end device. | |
| Norway | Messaging | SMS to emergency numbers | nodsms.no | Due to technical challenges of roaming for short numbers, roaming end-users may use the following long Norwegian numbers to acces the emergency SMS-service Fire: +4759555110. Police: +4759555112. Medical Emerengcy: +4759555113 |
| Lithuania | Other | SMS to number 112 | Customers of national mobile networks can contact emergency services by sending SMS message to number 112 without any prie-registration. 112 SMS service is limited to Lithuanian SIM cards users only due to limitations of mobile networks | |
| Portugal | Emergency applications | For deaf people trough text (Google play) | google.com | Available at google play - MAI112 |
| Portugal | Emergency applications | For deaf people trough text (Apple) | apple.com | Available at apple store - MAI112 |
| Spain | Emergency applications | A video call via an App, PC or other means is stablished with an interpreter, who in turn calls appropriate PSAP. Chat is also possible. More information at https://svisual.org/indexSSL.html | apple.com | Apple, videocall |
| Spain | Emergency applications | An app allows to report incident regarding disabled end-users; conversation follows as chat. More information at https://alertcops.ses.mir.es/publico/alertcops/ | apple.com | Apple, calls (voice) and chat |
| Spain | Emergency applications | A video call via an App, PC or other means is stablished with an interpreter, who in turn calls appropriate PSAP. Chat is also possible. More information at https://svisual.org/indexSSL.html | google.com | Android, videocalls |
| Spain | Emergency applications | An app allows to report incident regarding disabled end-users; conversation follows as chat. More information at https://alertcops.ses.mir.es/publico/alertcops/ | google.com | Android, calls (voice) s and chat |
| Greece | Emergency Calls (Voice) | Voice call to 112. Other emergency numbers are also available. | civilprotection.gov.gr | Additionaly to transfering calls depending on the case to Police, Fire brigade, Emergency Medical Services, Hellenic Coast Guard, 112 also transfers the calls to European Hotline for Missing Children. |
| Poland | Emergency applications | App Alarm 112 is intended to report all category incidents. Its dedicated for all end-users, including end-users with disabilities. The modular structure of the application makes it possible to select information describing the emergency event by means of pictograms, send a notification of such event to a PSAP and review the history of notifications. The graphical user interface is based on pictograms developed with the involvement of deaf people and emergency call takers. To use the mobile application, it is necessary to download it free of charge and register (only for users with polish prefix numbers +48). The application is available for Android operating system. This emergency application includes functions: App messaging and App real time text. Registration to application for users of foreign mobile networks (other than 0048 phone prefix number) will be available from 1st of June 2023. | google.com | Additional information available on website: https://www.gov.pl/web/mswia-en/alarm112-mobile-application |
| Poland | Emergency applications | App Alarm 112 is intended to report all category incidents. Its dedicated for all end-users, including end-users with disabilities. The modular structure of the application makes it possible to select information describing the emergency event by means of pictograms, send a notification of such event to a PSAP and review the history of notifications. The graphical user interface is based on pictograms developed with the involvement of deaf people and emergency call takers. To use the mobile application, it is necessary to download it free of charge and register (only for users with polish prefix numbers +48). The application is available for Android operating system. This emergency application includes functions: App messaging and App real time text. Registration to application for users of foreign mobile networks (other than 0048 phone prefix number) will be available from 1st of June 2023. | apple.com | Additional information available on website: https://www.gov.pl/web/mswia-en/alarm112-mobile-application |
| Latvia | Relay services | SMS to 112 | Accessible to customers of Latvian teleoperators. | |
| Belgium | Messaging | Texting to urgent medical assistance and texting to urgent police assistance | 4-digit numbers are used , distributed through deaf- and hearing impaired representative organisations to their membership or through requesting the information from the emergency service (use contacts mentioned on the website) or 112@ibz.fgov.be , information --> https://www.112.be/ | |
| Netherlands | Emergency applications | 112NL APP For all kind of users voice, video, photo and chatfunction which translates 109 languages into Dutch | rijksoverheid.nl | 112NL app is found in both Google Playstore and Apple's Appstore |
| Czechia | Emergency calls (voice) | 112 Single European Emergency Number. 150 Fire Brigade. 155 Emergency Medical Service (Ambulance). 158 Police | ||
| Cyprus | Emergency calls (voice) | Voice Calls to 112 (Police, Ambulance and Fire Department) | ||
| Finland | Emergency applications | 112 Suomi application allows users to make emergency voice calls. | 112.fi | |
| Austria | Messaging | text based emergency call | dec112.at | |
| Finland | Emergency Calls (Voice) | 112 European emergency number | ||
| France | Emergency applications | App voice. App messaging. App real time text. App total conversation | google.com | |
| France | Emergency applications | App voice. App messaging. App real time text. App total conversation | apple.com | |
| Austria | Emergency applications | 112 European emergency number (Police). 122 Fire brigade. 144 Ambulance. 140 Mountain rescue | dec112.at | |
| Country | Means of Access | Description | Download Link | Additional Info |