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Quality of Service whilst Roaming

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Quality of Service whilst Roaming

Epic provides roaming services in partnership with other network providers in the country you are visiting.

We do our utmost to ensure that the quality-of-service conditions whilst abroad are aligned to your experience on your home network so that you’ll get a genuine Roam Like At Home experience. Nonetheless, due to factors outside our control, this may not always be possible.

Whilst roaming, the service quality relies on the roaming partner’s network build, quality, coverage and technological factors, other third party influences and local policies. This might lead to a lower quality of service when compared to using the service locally: issues such as dropped calls, lost or undelivered SMS, slower internet speeds or other connectivity issues may occur.

Other factors include, but are not limited to: roaming network coverage limitations based on geographical, architectural limitations, number of users on the network and within the same area as well as other seasonal activities and circumstances, weather conditions, temporary and permanent service outages, roaming capacity and bandwidth limitations as well as other non-disclosed service quality preferences and priorities of the third party roaming service providers over which Epic has no control. These factors might result in significant differences on the upload and download speeds when roaming compared to the speed and service in Malta.

Roaming data quality of service can vary depending on the service provided by the network of the country you are visiting. You should receive the same data speeds as at home once that speed is available on this network.

Data speeds in destinations such as Africa, Asia, Australia and the Americas may experience some latency due to the vast distance between these countries and Malta. Latency is a slight delay between sending a request over the internet and receiving the response. It will not be noticeable for normal usage, but may be noticed by those with higher bandwidth requirements, such as when it comes to gaming or high-volume downloads.

Content and application-specific access and service quality may be affected whilst roaming based on the content provider’s policies, technological limitations and how certain locations, countries and geographical regions are serviced by the service providers. All these imply that the service level might vary as it might be localised or more restricted during roaming. Certain content applications may also consume a larger amount of data whilst roaming, leading to data allowances being used up more quickly.

To ensure the best possible experience, Epic encourages customers to always keep their devices up to date, by installing the latest operating system plus checking device settings to enable, or control service access.