Emergency Services
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A single Union-wide database of Means of access to Emergency Services has been established by virtue of the Roaming Regulation.  This database intends to help roaming end-users in each Member State to be informed of all the alternative means of access to Emergency services deployed in the Union, in addition to calling emergency number 112. This page provides up-to -date information that can be accessed free of charge, which describes the alternative means of access to emergency services which are technically feasible for use by roaming customers.
Data was last updated on: 26/07/2023
| Country | Means of Access | Description | Download Link | Additional Info |
|---|---|---|---|---|
| Portugal | Emergency applications | For deaf people trough text (Google play) | google.com | Available at google play - MAI112 |
| Luxembourg | Emergency applications | GouvAlert.lu (Apple) | apple.com | |
| Luxembourg | Emergency applications | GouvAlert.lu (Google Play) | google.com | |
| Malta | Emergency applications | iOS App | apple.com | |
| Denmark | Messaging | Long number for persons with disabilities allowing them to text the PSAP instead of calling. | The long number is not made public but informed via a handicap organisation upon request. Therefore, while technically usable by roaming customers, the long number is practically not available to roaming customers at present due to the request process and lack of publicity surrounding the long number. | |
| Bulgaria | Emergency applications | Mobile application for iOS platform | apple.com | The service is free of charge for the citizens. The application provides to Bulgarian and foreign citizens with hearing and/or speech disabilities on the territory of the Republic of Bulgaria a quick and easy access to the 112 Emergency number. It is necessary that the users register into the application by following the registration steps. Once the registration is active, the users can sign in the application, and in case of emergency to make a connection (establish a chat session) with an operator of the 112 Emergency number. |
| Bulgaria | Emergency applications | Mobile application for a web based web browser application for stationary and mobile computers. | 112.mvr.bg | The service is free of charge for the citizens. The application provides to Bulgarian and foreign citizens with hearing and/or speech disabilities on the territory of the Republic of Bulgaria a quick and easy access to the 112 Emergency number. It is necessary that the users register into the application by following the registration steps. Once the registration is active, the users can sign in the application, and in case of emergency to make a connection (establish a chat session) with an operator of the 112 Emergency number. |
| Bulgaria | Emergency applications | Mobile application for Android platform | google.com | The service is free of charge for the citizens. The application provides to Bulgarian and foreign citizens with hearing and/or speech disabilities on the territory of the Republic of Bulgaria a quick and easy access to the 112 Emergency number. It is necessary that the users register into the application by following the registration steps. Once the registration is active, the users can sign in the application, and in case of emergency to make a connection (establish a chat session) with an operator of the 112 Emergency number. |
| Sweden | Emergency applications | Mobile applications (Android and Apple) for emergency voice calls to 112. | sosalarm.se | |
| Sweden | Total conversation | Not as roaming using the national or international numbering plan. | ||
| Sweden | Real time text | Not as roaming using the national or international numbering plan. | ||
| Norway | Emergency applications | Private Apps | norskluftambulanse.no | Information on access for roamers to be updated/considered |
| France | Other | Real time text. Total conversation | urgence114.fr | website / browser |
| Norway | Relay services | Relay service to emergency services | teksttelefon.no | The availability for roamers is subject to discussion with Telenor |
| Malta | Messaging | SMS - +356 79770112 | ||
| Latvia | Messaging | SMS as a part of Public Warning in the case of the emergency situation | SMS (text provided by the services involved in solving of emergency situtation) is sent by the operators to their customers/abonents in case of the emergency situation. | |
| Luxembourg | Other | SMS to 112 | ||
| Latvia | Relay services | SMS to 112 | Accessible to customers of Latvian teleoperators. | |
| Norway | Messaging | SMS to emergency numbers | nodsms.no | Due to technical challenges of roaming for short numbers, roaming end-users may use the following long Norwegian numbers to acces the emergency SMS-service Fire: +4759555110. Police: +4759555112. Medical Emerengcy: +4759555113 |
| Slovakia | Messaging | SMS to European Emergency Number 112 | universal access, no registration needed | |
| Lithuania | Other | SMS to number 112 | Customers of national mobile networks can contact emergency services by sending SMS message to number 112 without any prie-registration. 112 SMS service is limited to Lithuanian SIM cards users only due to limitations of mobile networks | |
| Netherlands | Relay services | speech, text or video | SIP: teletolk@kpnteletolk.nl. By means of Tolkcontact-app, found in both Playstore and Appstore | |
| Austria | Messaging | text based emergency call | dec112.at | |
| Belgium | Messaging | Texting to urgent medical assistance and texting to urgent police assistance | 4-digit numbers are used , distributed through deaf- and hearing impaired representative organisations to their membership or through requesting the information from the emergency service (use contacts mentioned on the website) or 112@ibz.fgov.be , information --> https://www.112.be/ | |
| Romania | Other | The eCall System enables the placing of an emergency call from inside the vehicle to the 112 System. This call can be placed automatically, through the activation of a set of in-vehicle sensors or manually, and it is established through mobile wireless communications networks, sending a standardised minimum set of data (MSD) and establishing an audio channel between the occupants of the vehicle and the most appropriate public safety answering point. | ||
| Country | Means of Access | Description | Download Link | Additional Info |