Revamped Roaming
Revamped Roaming

Pay Monthly Plans & Services

 

As of 1st November, we will be expanding our roaming footprint and making changes to some of our existing roaming services. At Epic, our goal is to enable you to stay connected with those who matter the most just as you would at home.

What will it cost me to call & text while visiting one of the EU & UK countries? 

You are still able to use your mobile plan while roaming in the EU & UK just like you would if you were in Malta, at no extra cost. The ‘Roam Like At Home’ is still enabled by default to any one of our roaming enabled tariffs. Refer to your specific plan terms & conditions for the EU & UK roaming benefits or visit this link.

 Changes that will be applied to the ratings are:

Calling a non-EU/UK country will now cost €3.99 per minute and calling a Satellite number will now cost €9.99 per minute. These rates will replace the current €1.85 per minute. 

You may ‘Roam Like At Home’ in the following list of countries:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, France, Germany, Denmark, Estonia, Faroe Islands, Finland, Gibraltar, Greece, Hungary, Isle of Man, Ireland, Iceland, Italy, Jersey, Lithuania, Luxembourg, Latvia, Liechtenstein, Monaco, Norway, Poland, Portugal, Romania, Slovenia, Spain, Slovakia, Sweden, Switzerland, Netherlands, & United Kingdom

How much will it cost me if I’m roaming in any of the ‘Traveller’ countries? 

‘Traveller’ gives you more than three times the value with 100 minutes to call Malta, 100 SMS towards any country, Unlimited receiving calls and 100MB of internet, all valid for 1 day.

‘Traveller Premium’ gives you even more with Unlimited calls to Malta, Unlimited SMS towards any country, Unlimited receiving calls and 150MB of internet, all valid for 1 day.

‘Traveller’ and ‘Traveller Premium’ now will cost €5.99 per day instead of €6.00 per day. 

The daily bundle will start only when you make or receive the first call, send the first SMS or carry out an internet session. It is charged only on the days that you use your phone. The daily bundle is active until 11:59pm of the same day.

You can make use of ‘Traveller’ or ‘Traveller Premium’ when roaming in any of the following countries: 

Albania

Andorra

Anguilla

Antigua and Barbuda

Argentina

Armenia

Aruba

Australia

Bangladesh

Barbados

Benin

Bermuda

Bosnia and Herzegovina

Botswana

Brazil

British Virgin Islands

Burkina Faso

Cameroon

Canada

Cayman Islands

Central African Republic

Chile

China

Colombia

Congo

Congo Democratic Republic

Costa Rica

Ecuador

Fiji

Gambia

Ghana

Greenland

Grenada

Guernsey

Hong Kong

India

Indonesia

Israel

Jamaica

Japan

Jordan

Kenya

Korea Republic

Kosovo

Kuwait

Liberia

Macedonia

Malaysia

Mexico

Mongolia

Montenegro

Mozambique

Myanmar

New Zealand

Peru

Philippines

Qatar

Russian Federation

Saint Kitts and Nevis

Saint Lucia

Serbia Republic

Singapore

South Africa

South Sudan Republic

St. Vincent and the Grenadines

Sudan

Sudan Republic

Suriname

Taiwan Province of China

Tajikistan

Tanzania United Republic

Thailand

Trinidad and Tobago

Turkey

Turks and Caicos Islands

United Arab Emirates

United States

 

 

 Kindly note that the below countries have been removed from the ‘Traveller’ and ‘Traveller Premium’ footprint: 

Curacao, Dominica, Dominican Republic, El Salvador, Guatemala, Honduras, Lesotho, Nicaragua, Panama, Papua New Guinea, Paraguay, Puerto Rico, Samoa, Tonga, Uruguay, Vanuatu 

However, we have added:

Andorra, Armenia, Bangladesh, Benin, Bosnia and Herzegovina, Botswana, Burkina Faso, Cameroon, Central African Republic, Ecuador, Gambia, Greenland, Jordan, Korea, Kosovo, Kuwait, Liberia, Malaysia, Mexico, Mongolia, Myanmar, Philippines, South Sudan, Sudan, Taiwan, and Tajikistan

What happens if I consume all my ‘Traveller’ or ‘Traveller Premium’ allowance? 

Should you use up all your daily allowance, it will not automatically repurchase on the same day and should there be extra usage on the day, then the following rates will apply:

  • Calling Malta & Other Traveller Countries: €0.25c/min (Currently, charges are €0.40 per minute when calling Maltese numbers whilst roaming and €1.85/minute per minute when calling all other countries)
  • Calling all Other Countries: €2.99/min (instead of €1.85c per minute)
  • SMS to anywhere: €0.05c/SMS (instead of €0.30c per SMS)
  • Data: €0.05c/MB, unitized per MB (instead of €0.15c per MB)
How do I identify a Satellite number?

The below prefixes are Satellite numbers and are charged €9.99 per minute when calling from Malta and any other country.

88299, 88249, 88298, 88242, 88232, 88216, 87060, 8705, 87030, 87031, 87032, 87033, 87034, 87035, 87036, 87037, 87038, 87039, 87077, 87078, 87061, 87062, 87063, 87064, 87065, 87066, 87067, 87068, 87069, 87076, 8816, 8817, 3774098, 7954, 883210, 39319, 3988241, 3363800, 3364000, 3364001, 3364002, 3364003, 3364004, 3375076, 3375077.

What are the changes for calling and texting international numbers whilst in Malta?

The below countries have been moved from Zone 3 being charged at €0.91 per minute to Zone 4 being charged at the new rate of €4.50 per minute:

Ascension Island, Cook Islands, Diego Garcia, Falkland Islands, Kiribati, Nauru, Niue, Papua New Guinea, Sao tome & Principe, Solomon Islands, Saint Helena, Tonga, Tokelau, Tuvalu, Vanuatu, Western Samoa 

The international call rate to Zone 4 is now €4.50 per minute (it was €6.50 per minute) and sending a SMSs will now cost €0.99c (it was €0.23c per SMS).  

For more information and list of countries, please visit this link.   

What are the charges when calling an International Premium number?

Calling International Premium Numbers when in Malta and whilst roaming shall be charged depending on the ‘Premium Zone’ that the respective dealing-code pertains to. 

Currently this is being charged as per normal standard international calling rates depending on where destination country is within the standard International calling Zones.

Note: All rates shall be charged on a per minute basis.  

To view the list of dialing-codes that are considered to be international premium numbers, please visit this link

The rates will be as follows: 

a. Calling international Premium numbers whilst in Malta:

Calling From 

Calling To 

New Rate 

Malta 

Zone A 

€ 0.50c / min 

Zone B 

€ 1.00c / min 

Zone C 

€ 2.75c / min 

 

b. Calling EU/UK Premium numbers whilst roaming in EU/UK

 

Calling From 

Calling To 

New Rates

EU/UK 

EU Premium Zone A 

€ 0.50c / min 

EU Premium Zone B 

€ 1.00c / min

EU Premium Zone C 

€ 2.75c / min 

 

c. Calling Non-EU/UK International Premium numbers whilst roaming in EU/UK

 

Calling From 

Calling To 

New Rates

EU/UK

Zone A 

€ 0.50c / min 

+ ‘Calling Non-EU/UK’ rate

(Applicable by Country)

Zone B 

€ 1.00c / min

Zone C 

€ 2.75c / min 

 

d. Calling any International Premium numbers whilst roaming in Non-EU/UK

 

Calling From 

Calling To 

New Rates

Non-EU/UK

Zone A 

€ 0.50c / min 

+ ‘Calling Non-EU/UK’ rate

(Applicable by Country)

Zone B 

€ 1.00c / min

Zone C 

€ 2.75c / min 

Please remember that the above charges shall ONLY apply when calling an International Premium number. 

International MMS service will be decommissioned

We’re keeping up with the times! You will still be able to send Multimedia Messages (MMS) using all your usual apps such as WhatsApp, iMessage, Messenger, Signal or Viber etc. without any changes.

We will be discontinuing our older International MMS service which was charging messages at ‘out of bundle rates’.

How much will it cost when visiting a non-EU and a country which is not part of ‘Traveller’ or if I don’t have ‘Traveller’? 

When roaming in any other country which is not included in the EU & UK footprint listed above and is not a Traveller country or you are not enrolled to a Traveller plan, you will have a new simplified rating depending on the country you are roaming, irrespective of the network you connect to within the roaming country. Here are the rates: 

 

Countries Calling visited country  Calling Malta + EU  Calling Non-EU/UK *Calling Satellite  Incoming calls  SMS to any country Data 
Albania, Algeria, Andorra, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Benin, Bermuda, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei Darussalam, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo, Congo Democratic Republic of the, Costa Rica, Curacao, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Ethiopia, Fiji, French Polynesia, Gabon, Gambia, Georgia, Ghana, Greenland, Grenada, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, GUYANA, Honduras, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Ivory Coast, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kiribati, Korea Republic of, Kosovo, Kuwait, Kyrgyzstan, Lao People’s Democratic Republic, Lesotho, Liberia, Macao, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Mauritania, Mauritius, Mexico, Moldova, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nepal, Netherlands Antilles, New Zealand, Nicaragua, Niger, Nigeria, Oman, Pakistan, Palestinian, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Puerto Rico, Qatar, Russian Federation, Rwanda, Saint Kitts and Nevis, Saint Lucia, Samoa, Saudi Arabia, Senegal, Serbia Republic of, Seychelles, Sierra Leone, Singapore, Solomon Islands, Solomon Islands, South Africa, South Sudan Republic of the, Sri Lanka, St. Vincent and the Grenadines, Sudan, Sudan Republic of the, Suriname, Swaziland, Taiwan Province of China, Tajikistan, Tanzania United Republic of, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turks and Caicos Islands, Uganda, Ukraine, United Arab Emirates, United States, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zambia, Zimbabwe  €                 0.99  €                 2.99  €                 5.99  €                 9.99  €                 2.99  €                 0.49  €9.99/MB charged per 100KB 
Cuba, Libya  €                 0.99  €                 2.99  €                 5.99  €                 9.99  €                 2.99  €                 1.99  €9.99/MB charged per 100KB 
Djibouti  €                 0.99  €                 2.99  €                 5.99  €                 9.99  €                 2.99  €                 1.99  €19.99/MB charged per 100KB 
Angola, Belize, Bhutan, Cook Islands, Satellite, Lebanon, Syrian Arab Republic, Timor-Leste, Turkmenistan  €                 5.99  €                 5.99  €                 5.99  €                 9.99  €                 2.99  €                 1.99  €19.99/MB charged per 100KB 

*Currently, rates for calling a Satellite number from any country, outside of the EU footprint is charged depending on the country visited and network joined.