Travelling Abroad
Take your 4G speeds with you to 142 countries Only with EpicSpeed matters everywhere.
Use our superfast 4G network when you travel. 4G roaming is enabled in 142 countries; double the total of countries available through our nearest competitor in Malta.
Travelling to EU & UK
Travelling outside of EU & UK
Things you need to know before going abroad…
Roaming in EU Countries from June 2017
As from June 2017, you are able to use your mobile plan while roaming in the EU just like you would if you were in Malta, at no extra cost.
The Roam Like At Home upgrades will be automatically added and enabled by default to any one of our roaming enabled tariffs.
How does this change affect me?When you travel abroad and use your mobile phone to call, text or browse the internet, you are roaming. Simply put, the concept of Roam Like at Home means that if you are travelling abroad in any of the EU countries, you will be able to use your phone as though you are still in Malta. However, there are some specifics to keep in mind which shall be explained further.
When it comes to bundles, the volume of SMS, any-net minutes and internet you have available towards any local network before leaving Malta will also be available
when you land in an EU country.
It is important to note that “on-net” (i.e. Epic to Epic only) calls/SMS bundles, discounts and free options are not applicable in Europe as these were specifically developed to be used locally on Epic’s own infrastructure.
The European Commission’s ‘fair use policy’ makes reference to very specific cases such as bundles which boast a high internet allocation. In these cases, the internet allowance to be used in the EU will be capped and additional usage will be charged the same rates as in Malta. If you exceed your local tariff allocations of calls, SMS and mobile internet when roaming in EU countries, you will be charged as though you are still in Malta. This means that the out of bundle rates you have locally, will be applied in EU countries.
In the event that you have no bundle allocation and top-up as you go, you will be charged the same rates as in Malta.
In which European countries can I Roam Like at Home?In the following 36 countries:
Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
France
Germany
Denmark
Estonia
Faroe Islands
Finland
Gibraltar
Greece
Hungary
Isle of Man
Ireland
Iceland
Italy
Jersey
Lithuania
Luxembourg
Latvia
Liechtenstein
Monaco
Norway
Poland
Portugal
Romania
Slovenia
Spain
Slovakia
Sweden
Switzerland
Netherlands
United Kingdom
Do I have to worry on which operator the person I am calling is on, or whether it is a fixed or mobile?
No, there is no difference if you are calling a different operator or if they are a fixed or mobile line.
Can I buy a SIM card in different Member States?
Yes, you can. However, it is important to note that the general rule is that if you spend more time in Malta and use your mobile more in Malta than in the EU, you cannot benefit from the Roaming ’17 changes. This is in line with the Fair Use Policy
Conditions for fair use
The Fair Use Policy (FUP) Epic is based on guidelines from the European Commission to prevent unreasonable use abroad. “Roam-like-at-Home ‘is not intended to unreasonably (permanent) use abroad. This is why the European Commission precautions established for mobile operators to prevent unreasonable use. The Fair Use Policy (conditions for fair use) is part of our Terms of Service.
What is unreasonable use?
If there is unreasonable consumption and if you spend more than four months in the EU outside of Malta, Epic sends you a message requesting to change your (roaming) behaviour or provide further information.
If your behaviour has not changed after 14 days you will be charged a surcharge for abusive and anomalous usage while roaming.
The ‘fair use policy’ also applies to very specific cases such as bundles which boast a high internet allocation. In these cases, the internet allowance to be used in the EU will be capped and additional usage will be charged the same rates as in Malta.
Before You Leave
Before going abroad, we recommend that you:
- Check what your plan inclues, and what can be used while roaming
- Make sure you take note of our useful phone numbers
How do I know if my phone (calls, SMS, internet) can be used abroad?
Most phones have roaming automatically set up (unless you are on a local-only tariff plan). However, to make sure your phone is roaming enabled, kindly visit an Epic store before your departure so that one of our store advisors can guide you accordingly.
When You Arrive
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Once you have arrived in your visiting country you’ll receive a Welcome SMS from us. This SMS will inform you about the rates of calls, SMS & internet usage applicable on the network you have connected with. What do I need to do to use my phone when I am abroad? If this doesn’t happen, you can manually search for a network by following these instructions:
How can I ensure that I’m connected to Epic’s preferred roaming network if I am travelling near bordering countries? I cannot use my phone while abroad, what could the problem be?
How do I make calls when I am abroad? |
Useful Phone Numbers
- Epic Support Call +356 9999 9247
- Voicemail Call +356 9990 9909 from your phone and follow the instructions.
- Lost/Stolen Phone Report it to our Customer Service representatives immediately on +356 9999 9247
How do I receive calls when I am abroad?
When you are abroad, anyone wanting to call you may dial your Epic mobile number without the international prefix. Callers from other foreign countries, including the one you are visiting, will be able to contact you by dialling your mobile number including the Maltese international prefix, which is +356, as they would normally do.
How are calls charged when I use my phone abroad?
If you are roaming within the EU, you will not be charged for any incoming calls, but you are charged for any out-of-bundle outgoing calls as though you are still in Malta.
If you are roaming outside the EU, incoming calls, as well as outgoing calls, are charged at the full roaming call cost from Malta to the country where you are staying. This is not applicable if you have Rest of World Traveller active.
Using Your Phone at Sea
How can I use my phone while at sea?
With Epic, you can use your phone whilst travelling on the below vessels and in the specified territories. You can use your phone to call or receive calls and send or receive SMS. Service applies to both Prepaid and Pay Monthly clients.
Epic Maritime Roaming
The Maritime coverage is available on the listed vessels:
| Company Name | Vessel Name |
|---|---|
| Tirrenia Navigazione | Amsicora, Athara, Dimonios, Bithia, Bonaria, Florio, Nuraghes, Rubattino, Sharden |
| Grimaldi Lines | Bretagne, Mont St-Michel, Normandie |
| Brittany Ferries | Bretagne, Mont St-Michel, Normandie |
| Costa Cruises | Costa Atlantica, Costa Classica, Costa Deliziosa, Costa Favolosa, Costa Luminosa, Costa Magica, Costa Mediterranea, Costa Pacifica, Costa Serena, Costa Victoria |
| Superfast Ferries | Superfast I, Superfast XI, Superfast XII, Superfast II |
| Grandi Navi Veloci | Suprema, Splendid, Superba, Majestic, Florencia, Excellent, excelsior, Fantastic |
| Finnlines | Finnclipper, Finneagle, Finnfellow, Finnlady, Finnmaid, Finnpartner, Finnsailor, Finnstar, Finntrader, Nordlink |
| MSC Cruises | MSC Armonia, MSC Divina, MSC Lirica, MSC Magnifica, MSC Musica, MSC Opera, MSC Orchestra, MSC Poesia, MSC Preziosa, MSC Sinfonia, MSC Splendida |
| SNAV Collegamenti Marittimi | SNAV Lazio, SNAV Sardegna, SNAV Toscana |
| Unity Line | Unity Polonia, Unity Skania, |
| Naviera ARMAS | Volcan del Teide |
| Saipen_Skybridge | Funchal |
| Balearia | Martin I Soler |
| Moby | Moby Aki, Moby Corse, Moby Drea, Moby Tommy, Moby Wonder |
| Minoan Lines | Cruise Europa |
| SNCM | Danielle Casanova, Mediterranee |
| PortusCale_Skybridge | FDS2 |
How much does it cost?
| Calling any Destination | €2.36/min (charged on a 60 second basis) |
| Receiving Calls | €2.36/min (charged on a 60 second basis) |
| Outgoing SMS | €0.35 each |
| Incoming SMS | Free of Charge |
AT&T Maritime Roaming
Please visit http://www.wmsatsea.com/ships-in-service.html for ships and itineraries.
How much does it cost?
| Calling EU Countries | €3.26/min (charged on a 60 second basis) |
| Calling Other Countries | €3.50/min (charged on a 60 second basis) |
| Receiving Calls | €2.80/min (charged on a 60 second basis) |
| Outgoing SMS | €0.45 each |
| Incoming SMS | Free of Charge |
| Using Data on Your Mobile | €15/MB (charged per 50KB) |
Can I use Roam Like At Home on ships within the EU?
As long as you are directly connected to a terrestrial mobile network (e.g. on rivers, lakes or along the coast) yes, otherwise your phone may connect to a satellite network, which is not covered by the Roam Like At Home services.
Using Your Phone on a Plane
How can I use my phone while on an airplane?
Epic connects you from anywhere! With Epic, you can use your phone while travelling on a plane that has the below network available. Please make sure that you follow the flight attendants’ instructions on when you can use the phone during a flight.
| Network | Make a call to all the world | Receiving a call | Data | SMS |
|---|---|---|---|---|
| NORAM | €6.50 per min | €3.00 per min | €15.00 per MB | €0.45 |
| CHEOA | €6.50 per min | €3.00 per min | €15.00 per MB | €0.44 |
View full list of countries
Terms and conditions apply