Travelling Abroad

Take your 4G speeds with you to 142 countries Only with Epic

Speed matters everywhere.

Use our superfast 4G network when you travel. 4G roaming is enabled in 142 countries; double the total of countries available through our nearest competitor in Malta.

Travelling to EU & UK

Travelling outside of EU & UK

Things you need to know before going abroad…

Roaming in EU Countries from June 2017

As from June 2017, you are able to use your mobile plan while roaming in the EU just like you would if you were in Malta, at no extra cost.

The Roam Like At Home upgrades will be automatically added and enabled by default to any one of our roaming enabled tariffs.

How does this change affect me?When you travel abroad and use your mobile phone to call, text or browse the internet, you are roaming. Simply put, the concept of Roam Like at Home means that if you are travelling abroad in any of the EU countries, you will be able to use your phone as though you are still in Malta. However, there are some specifics to keep in mind which shall be explained further.

When it comes to bundles, the volume of SMS, any-net minutes and internet you have available towards any local network before leaving Malta will also be available
when you land in an EU country.

It is important to note that “on-net” (i.e. Epic to Epic only) calls/SMS bundles, discounts and free options are not applicable in Europe as these were specifically developed to be used locally on Epic’s own infrastructure.

The European Commission’s ‘fair use policy’ makes reference to very specific cases such as bundles which boast a high internet allocation. In these cases, the internet allowance to be used in the EU will be capped and additional usage will be charged the same rates as in Malta. If you exceed your local tariff allocations of calls, SMS and mobile internet when roaming in EU countries, you will be charged as though you are still in Malta. This means that the out of bundle rates you have locally, will be applied in EU countries.

In the event that you have no bundle allocation and top-up as you go, you will be charged the same rates as in Malta.

In which European countries can I Roam Like at Home?In the following 36 countries:

Austria
Belgium
Bulgaria
Croatia
Cyprus
 Czech Republic
 France
 Germany
Denmark
Estonia
Faroe Islands
Finland
Gibraltar
Greece
Hungary
Isle of Man
Ireland
Iceland
Italy
Jersey
Lithuania
Luxembourg
Latvia
Liechtenstein
Monaco
Norway
Poland
Portugal
Romania
Slovenia
Spain
Slovakia
Sweden
Switzerland
Netherlands
United Kingdom

Do I have to worry on which operator the person I am calling is on, or whether it is a fixed or mobile?
No, there is no difference if you are calling a different operator or if they are a fixed or mobile line.

Can I buy a SIM card in different Member States?
Yes, you can. However, it is important to note that the general rule is that if you spend more time in Malta and use your mobile more in Malta than in the EU, you cannot benefit from the Roaming ’17 changes. This is in line with the Fair Use Policy

Conditions for fair use
The Fair Use Policy (FUP) Epic is based on guidelines from the European Commission to prevent unreasonable use abroad. “Roam-like-at-Home ‘is not intended to unreasonably (permanent) use abroad. This is why the European Commission precautions established for mobile operators to prevent unreasonable use. The Fair Use Policy (conditions for fair use) is part of our Terms of Service.

What is unreasonable use?
If there is unreasonable consumption and if you spend more than four months in the EU outside of Malta, Epic sends you a message requesting to change your (roaming) behaviour or provide further information.

If your behaviour has not changed after 14 days you will be charged a surcharge for abusive and anomalous usage while roaming.

The ‘fair use policy’ also applies to very specific cases such as bundles which boast a high internet allocation. In these cases, the internet allowance to be used in the EU will be capped and additional usage will be charged the same rates as in Malta.

Before You Leave

Before going abroad, we recommend that you:

  • Check what your plan inclues, and what can be used while roaming
  • Make sure you take note of our useful phone numbers

How do I know if my phone (calls, SMS, internet) can be used abroad?
Most phones have roaming automatically set up (unless you are on a local-only tariff plan). However, to make sure your phone is roaming enabled, kindly visit an Epic store before your departure so that one of our store advisors can guide you accordingly.

When You Arrive

Once you have arrived in your visiting country you’ll receive a Welcome SMS from us. This SMS will inform you about the rates of calls, SMS & internet usage applicable on the network you have connected with.

What do I need to do to use my phone when I am abroad?
Your phone will automatically select the Epic preferred network to benefit from the best Epic roaming rates.

If this doesn’t happen, you can manually search for a network by following these instructions:

  • Go to the Settings menu on your phone
  • Go on Connections
  • Choose More Networks
  • Choose Mobile Networks
  • Go to Network operators
  • Select Search Networks and choose a network

How can I ensure that I’m connected to Epic’s preferred roaming network if I am travelling near bordering countries?
If you are roaming abroad and are travelling near a border area, your device may lose coverage with your operator and try to connect automatically to the nearest foreign network. To avoid connecting to a foreign operator and incurring extra costs (if outside EU countries), we recommend that you manually configure the mobile network of your device, by selecting the Epic preferred network in your phone settings.

I cannot use my phone while abroad, what could the problem be?
The reasons may be:

  • The automatic network-search function on your mobile phone might not be set so you might need to manually search for a network. Kindly refer to question 2 for guidance on how to set up Network search. Coverage in your area might be weak. You may manually select another network, if available.

How do I make calls when I am abroad?
To make calls to Malta from the visited country, dial the international code +356 and the number you would like to contact. To make calls to a phone number in the visited country or any other foreign country, simply add the country’s international prefix to the number that you wish to contact.

Useful Phone Numbers
  • Epic Support Call +356 9999 9247
  • Voicemail Call +356 9990 9909 from your phone and follow the instructions.
  • Lost/Stolen Phone Report it to our Customer Service representatives immediately on +356 9999 9247

How do I receive calls when I am abroad?

When you are abroad, anyone wanting to call you may dial your Epic mobile number without the international prefix. Callers from other foreign countries, including the one you are visiting, will be able to contact you by dialling your mobile number including the Maltese international prefix, which is +356, as they would normally do.

How are calls charged when I use my phone abroad?

If you are roaming within the EU, you will not be charged for any incoming calls, but you are charged for any out-of-bundle outgoing calls as though you are still in Malta.

If you are roaming outside the EU, incoming calls, as well as outgoing calls, are charged at the full roaming call cost from Malta to the country where you are staying. This is not applicable if you have Rest of World Traveller active.

Using Your Phone at Sea

How can I use my phone while at sea?

With Epic, you can use your phone whilst travelling on the below vessels and in the specified territories. You can use your phone to call or receive calls and send or receive SMS. Service applies to both Prepaid and Pay Monthly clients.

Epic Maritime Roaming

The Maritime coverage is available on the listed vessels:

Company Name Vassel Name
Tirrenia Navigazione Amsicora, Athara, Dimonios, Bithia, Bonaria, Florio, Nuraghes, Rubattino, Sharden
Grimaldi Lines Bretagne, Mont St-Michel, Normandie
Brittany Ferries Bretagne, Mont St-Michel, Normandie
Costa Cruises Costa Atlantica, Costa Classica, Costa Deliziosa, Costa Favolosa, Costa Luminosa, Costa Magica, Costa Mediterranea, Costa Pacifica, Costa Serena, Costa Victoria
Superfast Ferries Superfast I, Superfast XI, Superfast XII, Superfast II
Grandi Navi Veloci Suprema, Splendid, Superba, Majestic, Florencia, Excellent, excelsior, Fantastic
Finnlines Finnclipper, Finneagle, Finnfellow, Finnlady, Finnmaid, Finnpartner, Finnsailor, Finnstar, Finntrader, Nordlink
MSC Cruises MSC Armonia, MSC Divina, MSC Lirica, MSC Magnifica, MSC Musica, MSC Opera, MSC Orchestra, MSC Poesia, MSC Preziosa, MSC Sinfonia, MSC Splendida
SNAV Collegamenti Marittimi SNAV Lazio, SNAV Sardegna, SNAV Toscana
Unity Line Unity Polonia, Unity Skania,
Naviera ARMAS Volcan del Teide
Saipen_Skybridge Funchal
Balearia Martin I Soler
Moby Moby Aki, Moby Corse, Moby Drea, Moby Tommy, Moby Wonder
Minoan Lines Cruise Europa
SNCM Danielle Casanova, Mediterranee
PortusCale_Skybridge FDS2

How much does it cost?

Calling any Destination €2.36/min (charged on a 60 second basis)
Receiving Calls €2.36/min (charged on a 60 second basis)
Outgoing SMS €0.35 each
Incoming SMS Free of Charge

AT&T Maritime Roaming

Please visit http://www.wmsatsea.com/ships-in-service.html for ships and itineraries.

How much does it cost?

Calling EU Countries €3.26/min (charged on a 60 second basis)
Calling Other Countries €3.50/min (charged on a 60 second basis)
Receiving Calls €2.80/min (charged on a 60 second basis)
Outgoing SMS €0.45 each
Incoming SMS Free of Charge
Using Data on Your Mobile €15/MB (charged per 50KB)

Can I use Roam Like At Home on ships within the EU?

As long as you are directly connected to a terrestrial mobile network (e.g. on rivers, lakes or along the coast) yes, otherwise your phone may connect to a satellite network, which is not covered by the Roam Like At Home services.

Using Your Phone on a Plane

How can I use my phone while on an airplane?
Epic connects you from anywhere! With Epic, you can use your phone while travelling on a plane that has the below network available. Please make sure that you follow the flight attendants’ instructions on when you can use the phone during a flight.

Network Make a call to all the world Receiving a call Data SMS
NORAM €6.50 per min €3.00 per min €15.00 per MB €0.45
CHEOA €6.50 per min €3.00 per min €15.00 per MB €0.44

 

View full list of countries
Afghanistan
Albania
Algeria
Andorra
Anguilla
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Barbados
Belgium
Bermuda
Bolivia
Brazil
British virgin Islands
Brunei
Bulgaria
Cambodia
Cameroon
Canada
Cayman Islands
Chad
Chile
China
Colombia
Costa Rica
Croatia
Cyprus
Czech Republic
Denmark
Dominican Republic
Egypt
Estonia
Faroe Islands
Fiji
Finland
France
Gabon
Georgia
Germany
Gibraltar
Greece
Grenada
Guadeloupe
Guam
Guernsey
Guinea
Haiti
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iran
Ireland
Isle of Man
Israel
Italy
Ivory Coast
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kosovo
Kuwait
Kyrgyzstan
Latvia
Lesotho
Liechtenstein
Lithuania
Luxembourg
Macau
Macedonia
Malawi
Malaysia
Martinique
Mauritius
Mexico
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Myanmar
Nepal
Netherlands
New Zealand
Nicaragua
Norway
Oman
Palestine
Paraguay
Peru
Philippines
Poland
Portugal
Puerto Rico
Qatar
Romania
Russia
Saint Barthélemy
Saint Kitts and Nevis
Saint Lucia
Saint Martin
Saint Vincent and the Grenadines
Saudi Arabia
Senegal
Serbia
Singapore
Slovakia
Slovenia
South Africa
South Korea
Spain
Sri Lanka
Sweden

Terms and conditions apply