Key Accountabilities:
- Promote the applicable business product portfolio
- Understand customer needs and provide them with tailored recommendations
- Execution of CVM inputs
- Follow-up on leads in a timely manner.
Key Performance Indicators:
- To optimize the clients experience
- Volume of renewals and upsells
- Value generation
- Customer satisfaction feedback
Core Competencies, Knowledge and Experience:
- Proactive with a positive mindset
- Team player
- Understanding key drivers of value in the telecommunications industry
- Excellent command of both English and Maltese languages is required
- Experience in telemarketing and/or sales and/or other customer-facing roles will be considered an asset.
- Motivated and willing to learn
Benefits
- Hybrid and flexible work environment
- Modern open plan office space
- Health insurance
- Free company services
- Free parking
- Social events and team building
- Referral program with paid compensation
- and more
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