The System Engineer will form part of the IT Operations team which is responsible for the operations & implementation of projects. One must ensure the highest level of availability, performance and security 24×7 for smooth operations. The System Engineer will have an excellent knowledge of IT, computer system engineering, analysis, system administration and troubleshooting.
Key Accountabilities / Key Activities:
- Planning and implementing business and operational projects according to their requirements
- Monitor and maintain infrastructure performance, capacity and availability, providing second and third level support for the resolution of incidents and operational issues
- Resolve any outstanding issues within defined SLAs and involvement in subsequent problem management exercises
- Implement supporting database and middleware capabilities to support software module development and operations
- Perform black/grey box testing to identify and escalate bugs to the respective software development team
- Research and test new technologies with the aim to keep innovation on the forefront across our systems
- Implement and test disaster recovery scenarios including backup/restore and OS/Application cluster solutions
- Roaster based 24/7 on-call responsibilities.
Functional & Technical Skills:
- Bachelor’s Degree in Computer Science, Information Systems or other related field
- At least two-year previous experience as a system engineer and/or devops engineer
- Good understanding of IT management concepts, ideally familiar with ITIL concepts
- System KPI monitoring and analysis to pin point improvements
- Working knowledge of database technologies
- Working knowledge of scripting and/or programming languages with the aim to increase system efficiency and lower human intervention time on any tasks
- Working knowledge in supporting and maintaining Java Applications
- Working knowledge using Oracle, PL/SQL, UNIX & Linux, OS base scripting
- Working knowledge with Micro-Service architecture
- Basic knowledge of TCP/IP network protocol
Competencies:
- Flexible to deal with changing priorities and projects in a short space of time
- Strong time-management skills and capable to work under pressure on multiple projects
- Willingness to track, assess and incorporate practice and technology developments and innovation into day-to-day working
- Excellent analytical skills
- Liaise with vendors and other IT personnel for problem resolution
- Good understanding of the company’s organizational goals, and desired product business outcomes
- Strong written and verbal communication skills, with the ability to translate technical concepts into simple and actionable practices