At epic we are driven by autonomy, efficiency, and innovation, as we believe that these elements pave the way to epic craft! We empower our employees to work on things that they are passionate about. With us you will be given great benefits and working conditions.
We pride ourselves on delivering Great Network for Great Value to our customers and we do so through focusing on the customer, collaborating as one team
What are we looking for: Personality is key. It’s all about connecting with the store’s team and customers. You’ll chat. You’ll ask questions. You’ll listen. And then you’ll live in first person and show the advantages of being with Epic.
What you’ll do: Yes, there will be targets but you’ll have a great team there to support you. This role is not about being pushy. It’s about using your positive mental attitude, imagination and people management capabilities to bring our products to life.
Key Accountabilities / Key Activities:
Performance:
- Reach and exceed sales targets set for the store.
- Quickly embrace and drive change in a fast-paced environment.
- Identify and recommend process optimization in order to maximize output from the channel and increase efficiencies.
- Keep oneself and the store’s team up to date with the latest products & services on offer.
- Maintaining a scheduled roster for different locations.
- Constant monitoring of the sales floor, coach the team and help greet customers.
- Assist hands on in busier times.
- Ensure that the team cross and upsells products and services at every given opportunity and uses effectively next best activity (NBA).
- Analyse and monitor daily store KPI`s and proactively identify areas of improvement and promptly act upon them.
Customer Experience:
- Ensure standards for quality and customer experience are met, while driving results to the targets set.
Store:
- Fully responsible for the up keep of the store in terms of display, stock and general up keep.
- Be responsible for the daily End-of-Day reconciliation and administration procedures.
- Assign and monitor the regular and varied tasks to the team members.
- Ensure that the various systems are being used according to the company’s procedures whilst ensuring that adequate training is carried out accordingly.
People Management:
- Hold effective one-to-one and collective meetings with the team, while making sure that constructive feedback is given shortly after.
- Constantly coach the team and focus on its areas of improvement and possible growth to be developed both at an individual and team level.
- Conduct performance development reviews regularly, as well as provide and organize training for the team’s development.
- Carry out interviews for staff recruitment.
- Ensure the team’s output is efficient and mitigate any factors which might hinder output and performance.
Core Competencies, Knowledge and Experience
- Positive Mental Attitude.
- People Management.
- Very good analytical skills.
- Very Flexible in regards to working hours depending the store’s needs.
- Strong negotiation and communication abilities.
- Ability to motivate and coach personal development both for oneself and the team members.
- Proven experience in customer facing environment.
- Experience in the telecommunications industry is an added bonus.
- Open to a rapidly changing environment, such as a major corporate organization or start up.
- Advanced Microsoft Excel and PowerPoint skills.