At epic we are driven by autonomy, efficiency, and innovation, as we believe that these elements pave the way to epic craft! We empower our employees to work on things that they are passionate about. You will not just be joining, you will be adding!
We pride ourselves on delivering Great Network for Great Value to our customers and we do so through focusing on the customer, collaborating as one team.
Purpose
The TechOps Team is responsible for the smooth operations of critical production IT platforms and applications. The role provides the opportunity to apply advanced IT skills in a telecoms IT environment by resolving technical issues raised by the technical front-line, as well as provides exposure to various technologies including (but not limited to) GrayLog, GitLab, JIRA, Docker, Ansible, Python (and other scripting languages), SQL/PLSQL, Nagios, Grafana and Linux/Windows systems.
Key Accountabilities / Key Activities:
- Planning and implementing business and operational projects according to their requirements
- Actively participate with the design of new software components and their respective workflows
- Actively work with the team to address any improvements required to the existing systems or workflows
- Resolve any outstanding issues within defined SLAs and involvement in subsequent problem management exercises
- Implement supporting database and middleware capabilities to support software module development and operations
- Perform black/grey box testing to identify and escalate bugs to the respective software development team
- Aim at automating any manual processes to optimise operations as much as possible
- Research and test new technologies with the aim to keep innovation on the forefront across our systems
- Roaster based 24/7 on-call responsibilities.
Functional & Technical Skills:
- System KPI monitoring and analysis to pin point improvements
- Working knowledge of scripting and/or programming languages with the aim to increase system efficiency and lower human intervention time on any repetitive tasks
- Working knowledge in supporting and maintaining Java Applications and other middleware technologies such as Fusion Middleware
- Working knowledge using PL/SQL, Windows/Linux Administration, OS base scripting
- Basic knowledge with Micro-Service architecture
- Basic knowledge of TCP/IP network protocol
Behaviour and Competencies:
- Flexible to deal with changing priorities and projects in a short space of time
- Capable to plan and allocate resources to balance out project priorities and operational tasks
- Strong time-management skills and capable to work under pressure on multiple projects
- Willingness to track, assess and incorporate practice and technology developments and innovation into day-to-day working
- Excellent analytical skills
- Liaise with vendors and other IT personnel for problem resolution or to provide input for new requirements
- Good understanding of the company’s organisational goals, and desired product business outcomes
- Strong written and verbal communication skills, with the ability to translate technical concepts into simple and actionable practices
- Good knowledge of the mobile/fixed telecoms industry especially in service fulfilment, Portability, CRM platforms and/or other mission critical components such as IN platforms
Credentials & Experience:
- Bachelor’s Degree in Computer Science, Information Systems, Engineering or other related field
- Good understanding of IT management concepts, ideally familiar with ITIL concepts
- At least three-year previous experience as a senior System Engineer and/or Senior DevOps engineer