Epic Chat

At epic we are driven by autonomy, efficiency, and innovation, as we believe that these elements pave the way to epic craft! We empower our employees to work on things that they are passionate about. With us you will be given great benefits and working conditions.

We pride ourselves on delivering Great Network for Great Value to our customers and we do so through focusing on the customer, collaborating as one team. You will not just be joining, you will be adding as someone renewing customer contracts and with up-selling skills.

Key Accountabilities:

  • Promote the applicable product portfolio
  • Understand customer needs and provide them with tailored recommendations
  • Execution of CVM inputs

Key Performance Indicators:

  • To optimize the clients experience
  • Volume of renewals and upsells
  • Value generation
  • Customer satisfaction feedback

Core Competencies, Knowledge and Experience:

  • Proactive with a positive mindset
  • Team player
  • Understanding key drivers of value in the telecommunications industry
  • Excellent command of both English and Maltese languages is required
  • Experience in telemarketing and/or sales and/or other customer-facing roles will be considered an asset.
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