Outbound Retention Agent

Job Category: Customer Support Sales
Job Type: Full Time
Job Location: Luqa

Are you hungry for sales and already pursuing a career in sales? Do you feel you are not currently reaching your full potential? If you’re looking for a career in sales and you can talk the talk as well as have the ability to listen, this could be the job for you.

We’re looking for enthusiastic Telesales Agents to join our growing dynamic team in a fast-moving industry. We’re keen to develop talent and reward your hard work, with many possibilities for progression.

Interested? If so, keep reading and apply today!

Purpose of the Role:

Renewing customer contracts and up-selling of services

Key Accountabilities:

  • Contact potential customers from our database
  • Listen and being confident in asking the right questions
  • Understand customer needs and provide recommendations that best fit their telephony requirements
  • Promote the applicable product portfolio
  • Handle objections
  • Execute CVM inputs

Key Performance Indicators:

  • Renewals and upsells volumes
  • Value generation
  • Custom satisfaction feedback

Core Competencies, Knowledge and Experience

  • Proactive with a positive market
  • Team player
  • Excellent command of Maltese and English languages required
  • Experience in telemarketing and/ or sales and / or other customer – facing will be considered an asset
  • Sales hungry with the ability to listen
  • Understand the key drivers of value in the telecommunications industry

Apply for this position

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