Team/Function/Department: Fixed Networks/Networks/Technology
At epic we are driven by autonomy, efficiency, and innovation, as we believe that these elements pave the way to epic craft! We empower our employees to work on things that they are passionate about. You will not just be joining; you will be adding!
We pride ourselves on delivering Great Network for Great Value to our customers and we do so through focusing on the customer, collaborating as one team.
Key Responsibilities:
- Primary responsibility in engineering and operating fixed products delivering broadband internet, telephony and tv services to Epic customers
- Main focus on developing the processes and automations required to keep fixed services running efficiently
- Develop and maintain device management tools for remote management and troubleshooting
- Work in a team environment sharing responsibilities for researching network solutions, evaluating technical possibilities, building and running network services and finally documenting procedures
- Liaise with other Technology teams within the Networks and IT departments to help deliver and run new products
- Collaborate with the Business and Marketing Units when developing new solutions
- Manage the relationship with 3rd party companies engaged to provide support as well as network vendors
- Gather problem symptoms and carry out the necessary root cause analysis to identify and solve operational issues
- Help with the management of tasks assigned to a team of technicians providing support for fixed consumer and business services
- Involvement in other tasks assigned to the Fixed & Enterprise team.
- Carry the above duties outside office hours where deemed necessary
Core competencies, knowledge and experience required:
- MQF Level 6 certification in Electrical Engineering or ICT
- Good understanding of engineering and networking concepts
- CCNA and LPIC-1 certifications or willing to obtain them
- Competencies in coding and scripting, such as Python will be considered an asset
- An analytical approach to operational issues
- Strong troubleshooting skills
- Strong organisational and communication skills
- Eager to learn new competencies through both class based and on the job training
- Valid driving license
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