Job Type: Full Time
At epic we are driven by autonomy, efficiency, and innovation, as we believe that these elements pave the way to epic craft! We empower our employees to work on things that they are passionate about. You will not just be joining; you will be adding!
We pride ourselves on delivering Great Network for Great Value to our customers and we do so through focusing on the customer, collaborating as one team.
Job Description
- Handling customer queries and troubleshooting device issues (modems, smartphones, gadgets etc…)
- Raising necessary tickets if issue is non-device related (reception issues etc…)
- Greeting customers and attend to their needs
- Creating tickets to send phones for repairs where necessary
- Upsell of accessories and plans
- Assisting back office with given tasks
- Upkeep of loan devices and modems
- Testing and processing of repaired devices
- Assist customers in phone setup (and assist in data transfer when required)
- Calling customers about their phone for repairs where needed
- Handling customer complaints
Requirements
- Smart and an outgoing individual
- Troubleshooting skills
- Good knowledge of Smartphones
- Must be patient and understanding
- Be a team player
- Willingness to learn
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