Credit Controller

At epic we are driven by autonomy, efficiency, and innovation, as we believe that these elements pave the way to epic craft! We empower our employees to work on things that they are passionate about. You will not just be joining, you will be adding!

We pride ourselves on delivering Great Network for Great Value to our customers and we do so through focusing on the customer, collaborating as one team.

This position is being offered on a definite contract for maternity cover

Key Accountabilities / Key Activities:

• Management of collection processes and dunning reminders
• Payments – Solving internal queries, collecting payments from customers and follow up on chasing.
• Deliver timely monthly chasing and follow ups.
• Dealing with internal and external customers.
• Payment negotiations / Agreements with Consumer.
• Prepare daily payment coding for cashiering.
• Reconciliation of payments.
• Maintain accurate records of all activities for auditing, court or other purposes.

Core competencies, knowledge and experience:

• Minimum ‘O’ level standard including English, Mathematics and Maltese and /or completion of customer service-related course.
• Basic knowledge of financials
• Maltese and English speaking
• Work in Team environment
• Ability to work under pressure and tight deadlines.
• Written and Verbal Communication skills in both Maltese and English.
• Proficiency in the use of Microsoft office programmes is considered a must (Email, excel, word)
• Organisational, interpersonal, communication skills and problem-solving techniques accompanied with decision making.
• Ability to deal effectively with a diverse internal and external customer population.