CARE Technical Manager

Job Type: Full Time
Job Location: Luqa

Required skills and background:

  • Experience working in a similar role or in a technical support function. 
  • Academic or professional qualification related to ICT or Telecoms; such as but not limited to:
    • Diploma or Advanced Diploma in an ICT/Telecoms/Networking related field
    • CCNA
    • LPIC-1
    • ITIL
  • Good knowledge of Microsoft Office software suite.
  • Knowledge in Networking and Telecommunications Systems
  • Experience in managing a team of at least 5 representatives.
  • Proficient with Network and IT monitoring tools which can help to carry out the support function.
  • Familiar with various ticketing tools such as Jira, Remedy and Siebel.
  • Must be a team player and ready to work under pressure without supervision.
  • Excellent communication skills both verbally and in written form, in both Maltese and English

Key Accountabilities / Key Activities:

  • Act as the point of contact for technical escalations.
  • Responsible for providing training and assistance to technicians.
  • Ensure that all tasks are timely managed and followed up properly.
  • Can assist with troubleshooting related to Network Connectivity and Fixed Line services.
  • Collaborate with stakeholders to maintain the technical support function efficient and effective.
  • Monitor clients’ services and proactively address potential opportunities in the service offering.
  • Responsible for ensuring business continuity.
  • Responsible to ensure adequate staffing to maintain SL.
  • Manage staff performance.
  • Liaise with HR when required.
  • Communicate regularly to keep both team and stakeholders informed about state of the art.
  • Assist in the drive towards efficiency and effectiveness of the team policies and procedures.
  • Undergo staff training as required by the company.

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