Epic Chat
Job Category: Commercial
Job Type: Full Time
Job Location: Hybrid

At epic we are driven by autonomy, efficiency, and innovation, as we believe that these elements pave the way to epic craft! We empower our employees to work on things that they are passionate about. You will not just be joining, you will be adding!

We pride ourselves on delivering Great Network for Great Value to our customers and we do so through focusing on the customer, collaborating as one team. Your main priority is to manage the operations and growth of our B2C sales channels.

Position Overview

As the B2C Channels Manager, you will play a pivotal role in driving the company’s growth by overseeing and optimizing the performance of our business-to-consumer (B2C) channels. This position requires a strategic thinker with a proven track record of successfully managing and enhancing B2C sales and distribution channels.

Responsibilities:

  1. Channel Strategy, Planning & Tracking:
    • Develop and implement a comprehensive B2C channel strategy aligned with the company’s overall business objectives.
    • Identify new market opportunities and recommend strategies for channel expansion and improvement.
    • Tracking KPIs on frequent basis, and being able to deduct way forward based on analysis done.
  2. Sales & Operations Optimization:
    • Lead efforts to optimize sales performance across various B2C channels, ensuring revenue targets are consistently met or exceeded.
    • Collaborate with cross-functional teams to enhance the customer journey and increase conversion rates.
    • Analyse the current way of operating and find new ways of working which will leads to an leaner and more optimized operation.
  3. Partnership Management:
    • Establish and maintain strong relationships with key B2C channel partners, ensuring effective communication and collaboration.
    • Negotiate and manage partnership agreements to maximize mutual value and meet business goals.
  4. Team Leadership:
    • Provide leadership and direction to the B2C Channels team, fostering a collaborative and results-driven culture.
    • Coach and develop team members to enhance their skills and contribute to overall team success.
  5. Data Analysis and Reporting:
    • Utilize data-driven insights to monitor and evaluate the performance of B2C channels.
    • Prepare regular reports and presentations for senior leadership, highlighting key metrics, trends, and recommendations for improvement.

Core Competencies, Knowledge and Experience:

  • Proven experience in channel management, experience  within the telecommunications industry is an asset
  • Strong strategic thinking and analytical skills.
  • Excellent communication and negotiation abilities.
  • Leadership experience with a track record of building and managing high-performing teams.
  • Excellence in data analysis tools (excel) and a strong understanding of market trends.

Apply for this position

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